Operations Manager

Ulta Beauty, Inc.•Kansas City, MO

18d

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers store sales growth. The OM leads Task Associates and the Merchandise Manager and supports management of retail store operations, including realignments, planograms, and inventory life-cycle processes. The role drives store performance through sales, inventory results, and operational compliance; talent acquisition, training, and development; and adherence to standard operating procedures and compliance standards. It requires operational excellence, a drive for results, the ability to handle unforeseen complexity, and the ability to lead, influence, and develop a team. The OM promotes accountability for store goals, supports scheduling and workload planning within payroll budgets, reviews financial and operational reports, and uses company resources to improve results. The role also delivers guest services, including makeup applications, skincare analysis, and product demonstrations. The OM attracts and develops talent, supports professional development, establishes vendor partnerships, and works alongside the leadership team to set priorities and uphold operational excellence. The OM ensures compliance with company policies, procedures, and standards; oversees operational execution, inventory and supply processes, loss prevention, workplace safety, and cash management; and communicates business trends and operational opportunities to field leadership. This is a flexible, full-time position requiring availability for days, evenings, weekends, and holidays, including shifts on Sundays and Mondays, as well as attendance at corporate business meetings and conferences.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Availability for a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with shifts on Sundays and Mondays.
Ability to meet the position’s physical demands, including mobility, frequent bending and reaching, lifting or moving up to 25 pounds, and coordination and manipulation of objects.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of store workload.
Review and respond to financial and operational reporting, store visit results, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, retain, and develop a diverse, high-performing team.
Build an engaged and inclusive team through collaboration, communication, coaching, and development.
Support training, feedback, performance reviews, succession planning, and individual development plans.
Establish vendor partnerships to support shipment and planogram expectations.
Model operational excellence by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful and friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Oversee operational execution, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use scheduling and task management tools to manage schedules, attendance, priorities, and store workload.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention practices.
Execute inventory-control processes and complete theft reporting as necessary.
Support adoption of company initiatives and technology and ensure store tasks are executed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences.