Operations Manager

Tuckahoe Holdings, LLC•Salem, OR

About The Position

JP Transportation is seeking a strategic, experienced Operations Manager to lead courier and trucking operations across its North Texas Area market. The role oversees drivers, dispatch personnel, and operational staff, ensuring safe, efficient, and compliant service delivery in a 24/7, 365-day operating environment. The Operations Manager directs recruitment, coaching, and performance management and drives results across safety, compliance, customer service, and financial performance. The position combines strategic planning with hands-on operational leadership. It includes managing operational performance and costs, developing staff, maintaining regulatory compliance, building customer relationships, and supporting business growth. The manager partners with internal teams and regional leadership and may respond to operational emergencies, customer escalations, and after-hours business needs.

Requirements

At least 3 years of experience managing supervisors, drivers, or multi-site operational teams.
Demonstrated experience managing budgets, labor costs, productivity metrics, and operational KPIs.
Strong knowledge of DOT, HIPAA, and OSHA regulations, safety compliance, driver qualification requirements, and transportation best practices.
Leadership experience with hiring, coaching, employee development, performance management, and conflict resolution.
Excellent communication, organizational, and problem-solving skills.
Proficiency with Microsoft Office, TMS, CRMs, and transportation management software.
Valid driver's license.
Ability to pass background screening and pre-employment drug screening.
Ability to travel throughout the service area as needed.
Willingness to work flexible hours, including evenings, weekends, holidays, and on-call responsibilities when business needs require.
Ability to work across office, warehouse, and vehicle or field environments as operational needs require.

Nice To Haves

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation Management, or a related field, or equivalent management experience.
At least 5 years of progressive operations management experience, preferably in transportation, logistics, courier, distribution, or last-mile delivery.
Experience managing medical courier, pharmaceutical logistics, healthcare transportation, or time-sensitive delivery operations.
Experience with route optimization software, GPS fleet management systems, and transportation management systems (TMS).
Experience managing operations with 50 or more employees across multiple shifts.
Previous P&L responsibility with annual operating budgets.
Experience with Workday, Samsara, or similar operational management platforms.
Commercial driving experience.
OSHA, HIPAA, DOT, or transportation safety certifications.
Strong customer relationship management experience with contract logistics or dedicated transportation accounts.

Responsibilities

Provide strategic leadership and day-to-day oversight of courier and trucking operations in the North Texas Area market.
Monitor operational KPIs, including delivery timeliness, route efficiency, customer satisfaction, driver productivity, attendance, safety, and financial performance.
Analyze operational data, identify trends, improve efficiency, reduce costs, and implement continuous improvement initiatives.
Manage schedules, staffing levels, route optimization, and resource allocation while controlling labor expenses.
Ensure equipment, company assets, and facilities are maintained and used efficiently.
Conduct facility audits, ride-alongs, driver observations, and operational quality inspections.
Assist with launching new customer accounts and expanding existing operations.
Direct recruitment, hiring, onboarding, training, coaching, and performance management of drivers, dispatch personnel, and operational staff.
Conduct performance reviews, disciplinary actions, coaching sessions, and employee development plans; support engagement, retention, and company culture.
Support recruiting through interviews, hiring events, and community outreach, and serve as acting regional leadership when needed.
Ensure compliance with customer regulations, DOT, OSHA, HIPAA, company policies, and applicable federal, state, and local regulations.
Lead investigations of accidents, customer complaints, safety incidents, service failures, and employee concerns, ensuring documentation and corrective action.
Build and maintain customer relationships, respond to operational concerns, resolve issues, and participate in customer meetings, operational reviews, contract implementations, and business development as needed.
Respond to operational emergencies, customer escalations, and after-hours business needs as required.
Partner with Human Resources, Safety, Recruiting, Payroll, and Executive Leadership on company initiatives and operational goals.
Prepare operational reports, forecasts, budgets, and staffing plans and maintain accountability for departmental financial performance.
Support regional leadership with special projects, acquisitions, and operational growth initiatives.
Participate in leadership meetings and recommend operational improvements.