Operations Manager

Metropolis Technologies • Cincinnati, OH

3d

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to provide checkout-free parking experiences. It operates a large parking network with more than 23,000 employees at over 4,000 locations across North America and Europe. The Operations Manager oversees parking operations at a Cincinnati, Ohio location, with responsibility for client satisfaction, staffing and team development, safety and security, financial performance, vendor needs, accounting duties, and facility maintenance.

Requirements

• Ability to lead, manage, and motivate a diverse group of team members.
• Strong commitment to customer experience and client satisfaction, including finding unique ways to solve problems.
• Ability to react and problem-solve quickly.
• Experience using computer applications and systems such as Microsoft Office Suite, and ability to learn internal computer programs.
• Valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

• Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

• Resolve client requests and concerns efficiently, communicate proactively with clients, and identify ways to improve operations.
• Hire, develop, train, and supervise a diverse team; determine staffing levels needed to complete duties and deliver a superior customer experience.
• Ensure parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control, expense reviews, and budget management.
• Identify the location’s procurement and vendor service needs.
• Perform general accounting duties, including accounts payable, payroll, and petty cash.
• Monitor facility maintenance and cleanliness standards.
• Monitor and review damage claims, and recommend and implement safety improvements to prevent similar claims.
• Implement policies and procedures to ensure compliance with OSHA laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed