Operations Manager

Securitas • Dallas, TX

23h

About The Position

Securitas Security Services USA, Inc. is hiring an Operations Manager in Dallas, Texas. The role oversees day-to-day business operations, workforce management, client satisfaction, and operational performance within an assigned portfolio. The Operations Manager supports business growth by ensuring service excellence, maintaining strong client relationships, leading teams, and driving operational efficiency. The position suits a hands-on leader who is comfortable in a fast-paced environment, solves problems, develops employees, and delivers results.

Requirements

• Associate's degree in Business Administration, Operations Management, Management, or a related field, or an equivalent combination of education and experience.
• Valid driver's license and reliable transportation.
• Strong knowledge of workforce management, employee relations, scheduling, and operational best practices.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to analyze business metrics and implement solutions that improve operational performance and customer satisfaction.
• 5 or more years of leadership experience in operations management, branch management, service delivery, staffing, or a related field.
• Experience managing large, hourly workforces in a multi-site or client-facing environment.
• Demonstrated success in budget administration, labor management, and operational performance improvement.
• Strong customer service, client relationship management, and employee development experience.

Nice To Haves

• Experience within the security, facilities management, hospitality, logistics, staffing, healthcare, or service industries.

Responsibilities

• Lead daily operations to ensure exceptional service delivery, client satisfaction, and achievement of business objectives.
• Manage staffing, scheduling, employee performance, and workforce planning to support operational needs and control labor costs.
• Build and maintain strong client partnerships through regular communication, performance reviews, and proactive issue resolution.
• Assist with budget management, expense control, payroll administration, and operational reporting.
• Drive process improvements, compliance initiatives, and operational efficiencies while maintaining company standards.
• Perform additional duties as assigned.

Benefits

• Career advancement opportunities.
• Industry-leading resources and training programs.
• Leadership support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree