Operations Manager

Peregrine Hospitality•Pismo Beach, CA

25d

About The Position

The Operations Manager supervises and manages the front office and guest service departments, including front desk operations, guest services, and coordination with other outlets and Valet. The role is responsible for enhancing hotel service standards and managing daily operations to provide exceptional guest service and support total guest satisfaction. The position works closely with department managers to maximize revenue and control labor and productivity, while monitoring departmental, payroll, and supply expenses against budget goals. The Operations Manager supervises associates, reviews and adjusts work assignments according to business needs, monitors performance, provides feedback and counseling, and supports training. The role also handles associate situations, processes timecards and payroll as required, assists with inventory control, responds to emergencies in coordination with local authorities, and prepares incident, accident, or injury reports when needed. The position follows hotel service, operational, safety, and security standards and works collaboratively with hotel departments. The role requires flexible scheduling based on business needs, including holidays, nights, overnights, and weekends depending on hotel events and functions. Vespera Resort on Pismo Beach is a beachfront luxury resort with direct access to the Pismo Pier. The employer describes a culture centered on caring for guests and associates and creating a genuine, effortless guest experience.

Requirements

Understand the hotel's mission, vision, and goals.
Prioritize and work efficiently with limited supervision.
Be detail-oriented and able to multitask efficiently.
Be able to speak, understand, and communicate in the primary language or languages used in the workplace.
Have excellent communication, follow-up, and organizational skills.
Be able to push, pull, bend, squat, and lift regularly.
Use required personal protective equipment as needed for assigned duties and when using required tools and equipment.
Perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up.
Remain calm, think clearly, and resolve problems using good judgment.
Follow directions thoroughly and understand guest service needs.
Work cohesively with co-workers as part of a team.
Maintain confidentiality of guest information and pertinent hotel data.
Have strong leadership skills and the ability to apply them.
Meet or exceed productivity, goals, and performance standards.
Work flexible scheduled shifts based on business needs, including holidays, nights, overnights, and weekends depending on hotel events and functions.

Responsibilities

Oversee front office and guest service operations at the front desk and coordinate with Valet.
Enhance hotel service standards and manage daily operations to ensure exceptional guest service.
Work with department managers to maximize revenues and control labor and productivity.
Monitor departmental, payroll, and supply expenses in accordance with budget goals.
Review employee work assignments and make adjustments based on business needs.
Communicate with the Front Office and other departments throughout the day to support guest satisfaction.
Hold pre-shift meetings with staff before they report to their stations.
Monitor associate performance and assist department managers with feedback.
Reward, discipline, document, and counsel associates in a timely manner; supervise staff and handle associate situations.
Facilitate departmental training, monitor and revise training content, and address training needs identified by associates.
Assist with control and inventory of uniforms, supplies, and equipment.
Prepare incident, accident, or injury reports when needed.
Process timecards and payroll as required.
Ensure associates are safety-conscious and trained in safe work practices.
Respond to emergency situations and work with local authorities.
Follow service standards, operating procedures, safety and security procedures, and applicable hotel policies.
Maintain efficient operations and high standards of service and courtesy.
Collaborate with co-workers and other departments as part of a team.
Adhere to attendance and reliability standards and perform additional duties assigned by management.