(USA) Operations Manager (Non-Complex)
About The Position
The Operations Manager (Non-Complex) supports the Store Manager in overseeing facility operations, financial performance, associate development, customer service, and compliance. The role leads community outreach and sustainability efforts, builds relationships with community stakeholders, and represents the company to external organizations. It ensures company policies, safety and asset-protection controls, quality standards, and operational reviews are followed, and develops action plans to address deficiencies. The position supervises and develops hourly associates through hiring, training, mentoring, assigning duties, evaluating performance, recognition, and clear communication. It models exceptional customer service, resolves customer issues, supports service initiatives, and leads process improvements. It assists with sales and profit goals, reviews profit-and-loss statements, controls expenses, and contributes to budget forecasting through analysis of economic trends and community needs. The role coordinates work and stakeholder relationships, sets and communicates goals, measures progress, identifies improvement opportunities, and promotes continuous learning. It supports Walmart’s mission, values, ethics, and belonging-focused culture, including the principles of Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. Walmart offers competitive pay, performance-based bonus awards, health and financial benefits, paid time off and leave benefits, discounts, and the Live Better U education benefit. Benefits and eligibility are subject to applicable terms and requirements.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead community outreach programs and encourage associates and managers to participate in community service, company-sponsored programs, events, and sustainability efforts.
- Build and maintain relationships with key community individuals and groups and represent the company to external organizations.
- Ensure compliance with company policies and procedures by holding hourly associates accountable, interpreting reports, monitoring asset protection and safety controls, maintaining quality standards, and overseeing safety and operational reviews.
- Develop and implement action plans to address operational, safety, quality, and financial deficiencies.
- Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, evaluating performance, recognizing contributions, setting expectations, and providing feedback.
- Promote a workplace culture of belonging and provide consistent, effective communication and development opportunities.
- Model and support customer-service standards using the One Best Way service model; resolve customer needs, complaints, and issues; and lead service improvements.
- Assist the Store Manager in achieving sales and profit goals, reviewing profit-and-loss statements, controlling expenses, correcting financial deficiencies, and supporting budget forecasting.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure results, and identify improvement opportunities.
- Support company mission, values, standards of ethics and integrity, and the Open Door Policy.
- Promote continuous improvement, learning, adaptability, and the adoption of new technologies and skills.
- Support Walmart’s goal of becoming a regenerative company through positive community impact, belonging, waste reduction, and local giving.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
