Operations Manager (Non-Complex)
About The Position
The Operations Manager (Non-Complex) supports store operations by leading associates, ensuring compliance with company policies, and helping achieve customer-service and financial goals. The role assists the store manager with sales and profit performance, expense control, reviewing profit-and-loss statements, budget forecasting, and action plans to address operational or financial deficiencies. The manager oversees community outreach and relationships with local organizations, promotes company programs and sustainability efforts, and supports a safe, high-quality customer experience. The role includes hiring, training, mentoring, assigning duties, evaluating performance, setting expectations, recognizing associates, and fostering a workplace where people feel supported and included. The position coordinates work and initiatives with stakeholders, measures progress toward goals, identifies improvements, and promotes continuous learning and adaptability. It also models Walmart’s values and service standards, supports ethical business practices and the Open Door Policy, and helps advance the company’s stated goal of becoming a regenerative company.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead community outreach programs and encourage associates and managers to serve the community.
- Build and maintain relationships with key community individuals, groups, and external organizations; represent the company in those relationships.
- Promote company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
- Ensure compliance with company policies and procedures by holding hourly associates accountable, interpreting reports, monitoring asset-protection and safety controls, maintaining quality-assurance standards, and overseeing safety and operational reviews.
- Develop and implement action plans to correct operational, safety, quality, or financial deficiencies, and provide direction on company programs and strategic initiatives.
- Hire, train, mentor, and develop associates; assign duties, evaluate performance, recognize contributions, set expectations, and provide feedback.
- Promote a belonging mindset and create opportunities for associates to succeed and perform.
- Model and demonstrate customer-service standards using the One Best Way service model; support customer-service initiatives and resolve customer needs, complaints, and issues.
- Lead process improvements to support a high-quality customer experience.
- Assist the store manager in achieving sales and profit goals, reviewing and evaluating profit-and-loss statements, and controlling expenses in relation to sales.
- Participate in analyzing economic trends and community needs for budget forecasting.
- Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans that meet customer and business needs.
- Communicate goals and objectives, build accountability, measure progress, identify improvement opportunities, and demonstrate adaptability and continuous learning.
- Support the company mission, values, ethics, and integrity standards; implement related action plans and support the Open Door Policy.
- Apply Walmart’s stated values by building collaborative relationships, acting with integrity, serving customers and members, making data-informed decisions, and driving continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U: Walmart-paid education programs, with tuition, books, and fees covered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
