Operations Manager (Non-Complex)
About The Position
The Operations Manager (Non-Complex) oversees store operations, community outreach, associate development, customer service, compliance, safety, asset protection, and financial performance. The role supports the store manager in meeting sales and profit goals, controlling expenses, evaluating profit-and-loss statements, forecasting budgets, and correcting performance deficiencies. It also promotes company programs, sustainability efforts, ethical standards, and a workplace culture centered on belonging, integrity, customer service, and continuous improvement. The manager hires, trains, mentors, evaluates, and recognizes associates; assigns duties; sets clear expectations; and provides feedback and development opportunities. The role maintains relationships with community members and other stakeholders, resolves customer issues, monitors operational standards, and helps implement company initiatives. The position is based at the listed Walmart location in Knoxville, Tennessee.
Requirements
- Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Initiate and support community outreach programs, build relationships with community stakeholders, represent the company to external organizations, and promote company-sponsored programs and sustainability efforts.
- Ensure compliance with company policies and procedures by holding associates accountable, reviewing reports, implementing asset protection and safety controls, maintaining quality standards, overseeing safety and operational reviews, and correcting deficiencies.
- Hire, train, mentor, assign duties to, evaluate, recognize, and develop hourly associates; set and communicate expectations and provide feedback.
- Model and support exceptional customer service, resolve customer needs and complaints, and lead process improvements to deliver a high-quality customer experience.
- Assist the store manager in achieving sales and profit goals, reviewing profit-and-loss statements, controlling expenses, correcting financial deficiencies, and contributing to budget forecasting.
- Coordinate and oversee job-related activities, maintain stakeholder relationships, support business plans and initiatives, communicate objectives, measure progress, and identify improvement opportunities.
- Support company values, ethics, and the Open Door Policy; promote belonging, accountability, learning, and continuous improvement.
- Apply data and analysis when making decisions and balance customer, business, and community priorities.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
