Operations Manager (Non-Complex)

Walmart•Provo, UT

5d•Onsite

About The Position

The Operations Manager leads store operations and community outreach, ensuring customer service, financial performance, associate development, safety, asset protection, and compliance with company policies and standards. The role supports the store manager in achieving sales and profit goals, controlling expenses, reviewing financial results, and responding to economic trends and community needs. The position develops and supervises associates through hiring, training, mentoring, assigning work, evaluating performance, recognizing contributions, communicating expectations, and promoting a workplace where associates feel they belong. It models Walmart's customer service standards, resolves customer issues, and drives improvements to the customer experience. The Operations Manager also builds relationships with stakeholders and community organizations, supports company programs and sustainability efforts, monitors operational and safety controls, and identifies and corrects performance deficiencies. The role is expected to uphold Walmart's values, ethics, and policies while supporting continuous improvement and learning.

Requirements

One of the following minimum qualifications: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Initiate and participate in community outreach programs, build relationships with community individuals and groups, and represent the company to external organizations.
Promote company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
Ensure compliance with company policies and procedures by holding associates accountable, reviewing reports, monitoring asset protection and safety controls, and maintaining quality assurance standards.
Oversee safety and operational reviews, develop action plans to correct deficiencies, and guide associates in executing company programs and initiatives.
Hire, train, mentor, and supervise hourly associates; assign duties, evaluate performance, provide recognition, communicate expectations, and deliver feedback.
Promote a belonging mindset and create development opportunities for associates.
Model customer service standards, support customer service initiatives, resolve customer needs and complaints, and improve the customer experience.
Assist the store manager in achieving sales and profit goals, reviewing profit and loss statements, controlling expenses, and correcting financial performance deficiencies.
Participate in analyzing economic trends and community needs for budget forecasting.
Coordinate and oversee job-related activities, maintain stakeholder relationships, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
Implement action plans that support company policies, mission, values, standards of ethics and integrity, and the Open Door Policy.
Support Walmart's goal of becoming a regenerative company through positive impact, belonging, waste reduction, and local giving.

Benefits

Performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit, including tuition, books, and fees for eligible programs