Operations Manager

CVS Health•Milwaukee, WI

20d•$19 - $29

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team. Under the supervision of the Store Manager, this role drives store execution and performance, builds consumer loyalty through excellent customer service, and helps maintain an engaged and productive store team through leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. Candidates seeking a short-term path to Store Manager are directed to apply for Store Manager in Training openings.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store’s crew.
Communicate information to store crew and supervisors in an open and timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.