Operations Manager

Maximus Global Services • Miami Springs, FL

7d

About The Position

The Operations Manager leads daily business operations and staff at the airport, overseeing PRM Services wheelchair transportation, security services, and other services. The role focuses on optimizing processes, improving efficiency, developing employees, managing team performance, and delivering results in a fast-paced environment. The manager oversees service delivery, staffing schedules, budgets, equipment, client expectations, operational indicators, and compliance with company policies. The role also involves planning and communicating operational changes and maintaining cooperative relationships with clients and employees.

Requirements

• At least 3 years of management or operations leadership experience.
• Strong leadership, communication, and decision-making skills.
• Experience with process improvement and performance management.
• Ability to analyze data and make informed business decisions.
• Proficiency with Microsoft Office and operational management systems.
• Pass a background check and drug test.
• Computer literacy in Microsoft Office applications such as Word, Excel, and Outlook.
• Ability to read, write, and speak English.
• Must be eligible for a CBP seal and pass the criminal background check to obtain an airport ID.

Nice To Haves

• Bachelor's degree or equivalent professional experience.

Responsibilities

• Manage daily airport operations and supervise staff.
• Develop, change, and approve schedules for operational employees.
• Inspect gates, positions, and work areas to ensure services meet client agreements.
• Manage the budget for operational hours, identify opportunities to use the budget effectively, and seek savings.
• Keep complaints to a minimum and promptly resolve situations where service expectations are not met.
• Maintain an up-to-date wheelchair count and inventory of other valuable equipment.
• Communicate service and operational changes, including time changes, cancellations, delays, and extra services, to staff and ensure all positions and services are covered.
• Ensure operational indicators, including client satisfaction and overtime hours, meet company goals.
• Maintain favorable relationships with clients and employees to foster a cooperative working climate and support morale, productivity, and efficiency.
• Represent the companies favorably and promote their aims, objectives, and public recognition.
• Keep the immediate superior informed of significant problems or unusual matters, take corrective action, or suggest alternative courses of action.
• Ensure employees follow company policies and regulations, including attendance, uniform, and security procedures.
• Participate in daily, weekly, monthly, and annual planning as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed