Operations Manager

CVS Health•Wayne, NJ

23d

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps deliver the company purpose of supporting people on their path to better health. The role drives store execution and performance and builds consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager helps maintain an engaged and productive store team through leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The position is full-time, with an anticipated 40 hours per week. The schedule is flexible and may include early morning, overnight, and weekend shifts. Overtime may be needed, and the Operations Manager must respond to urgent store issues as they arise. The typical pay range is $20.92–$34.92 per hour; the actual offer depends on factors including experience, education, and geography. The role is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store when they arise.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store’s crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.
Maintain an engaged and productive store team through strong leadership, initiative, and leading by example.