Operations Manager

MERITUM ENERGY GP LLC•West Palm Beach, FL

26d•Onsite

About The Position

Pico Propane, a Meritum Energy Holdings Company in West Palm Beach, Florida, is seeking an experienced Operations Manager to oversee local delivery and service activity for its propane distribution plant, serving residential and commercial customers. The role is responsible for ensuring plant operations run efficiently, effectively, and safely, including managing delivery and service schedules, inventory control, fleet maintenance, safety, and environmental and regulatory compliance. The Operations Manager will also support the plant’s growth while maintaining high standards of safety, efficiency, and customer service. The position includes supervising and developing delivery drivers, technicians, and support staff; maintaining customer relationships and resolving complaints; and filling in for drivers or service technicians when needed. It requires working evenings and weekends as needed, including during severe weather, hurricanes, and emergency events. The employee must be able to work outdoors at customer sites in hot, humid conditions and meet the stated physical requirements. The position is subject to pre-employment screening, a background check, DOT medical certification requirements, drug and/or alcohol testing, and a physical abilities test.

Requirements

Proven leadership ability, including building, coaching, and managing a team of drivers, technicians, and support staff.
Strong understanding of propane delivery and service operations, plant safety, and regulatory compliance.
Ability to plan and coordinate delivery, service, and maintenance schedules to meet operational and customer demands.
Strong customer-service skills, including complaint resolution and relationship management.
Proficiency in Microsoft Office Suite.
Associate degree, or high school diploma/GED with five to ten years of related experience in the propane, fuel distribution, and/or energy industry.
Valid driver’s license with a clean driving record.
Must pass pre-employment screening and a background check.
Subject to pre-hire DOT medical certification requirements, drug and/or alcohol testing, and a physical abilities test.
Able to regularly and safely lift, carry, and handle supplies and equipment weighing 20 to 80 pounds.
Able to work outdoors at customer sites in hot, humid weather conditions.

Nice To Haves

Propane industry experience is strongly preferred.
CDL A or B with hazmat and tanker endorsements.
LP Delivery and LP Service and Installation certification, or ability to obtain the certification.

Responsibilities

Oversee day-to-day operations of propane distribution and storage.
Ensure efficient and timely delivery of propane to customers.
Manage inventory levels to maintain adequate supply while minimizing excess stock.
Ensure operations comply with company, local, state, and federal regulations concerning propane handling and storage.
Implement and enforce safety protocols and procedures to protect employees and customers.
Conduct regular safety inspections.
Assist with hiring, supervising, and managing delivery drivers, technicians, and support staff.
Fill in for delivery drivers or service technicians as needed to maintain continuity of operations.
Provide staff training and development opportunities.
Maintain high customer-service standards and handle customer complaints and issues promptly and effectively.
Develop and maintain relationships with key customers.
Plan and coordinate delivery schedules to improve efficiency and meet customer demands.
Assist with fleet maintenance and routine vehicle inspections.