Operations Manager

Allied Universal • Atlanta, GA

12d

About The Position

Allied Universal is hiring an Operations Manager to oversee delivery of security services across assigned client sites. The role leads frontline hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance, while supporting and escalating issues for employees and clients. The Operations Manager is responsible for high-quality service, workforce stability, contractual staffing levels, operational consistency, and strong client relationships.

The position is located in Atlanta, Georgia 30326, and offers an annual salary of $60,000.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company vehicle or a personal vehicle for business activities such as client visits or networking events.
• Licensing may be required before employment, subject to state and local laws and regulations.
• At least three years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of results.
• Ability to maintain a profitable book of business by cross-collaborating and using results-oriented problem-solving to support client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust through participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decision-making.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Manage the selection and placement of new security professionals and first-line supervisors; create career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade, or transfer.
• Make initial job offers and job transfers using company forms and procedures, aligning rates, schedules, and benefits with post contract requirements; maintain and publish the weekly Open Post List and manage divisional or branch job openings.
• Create, modify, and manage post schedules in WinTeam to ensure adequate coverage, and keep schedules maintained and regularly updated.
• Ensure positions are staffed according to contract requirements, manage branch overtime through scheduling and staffing, and maintain a qualified pool of flex personnel for backfill.
• Maintain proactive contact with Security Professionals to ensure effective utilization, training, and readiness for placement; review the weekly No Hours Report with branch Human Resources staff and disposition employees in accordance with policy, ensuring no employee remains on no-hours status beyond three weeks.
• Receive weekly timesheets, update WinTeam schedules as needed, and run weekly payroll according to company procedures.
• Maintain accurate records, resolve payroll discrepancies promptly, and communicate their status to affected employees to minimize company financial exposure.
• Follow timekeeping and meal/rest-period policies, ensure required signatures and acknowledgements are documented, and audit timekeeping records weekly.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items.
• Represent the company in unemployment and workers’ compensation hearings or depositions, union meetings where applicable, state agency activities, depositions, and related liability matters.
• Conduct and document disciplinary and counseling sessions with Security Professionals, ensuring appropriate follow-up and resolution.
• Initiate and carry out voluntary and involuntary termination procedures, including termination meetings and required follow-up documentation.
• Promote employee morale and retention through proactive communication and timely problem resolution, and ensure hiring, counseling, discipline, and termination procedures are applied consistently.
• Enforce post-specific policies and procedures through communication and training; use field training staff as needed to assist with post-specific training.
• Build and maintain client relationships and support client and employee growth and satisfaction through cross-collaboration and results-oriented problem-solving.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED