Operations Manager

CVS Health • Atlanta, GA

21d • Onsite

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps advance the company’s purpose of supporting people on their path to better health. The role drives store execution and performance and builds consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager helps maintain an engaged and productive store team through leadership, initiative, and leading by example.

The position supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, staffing, training and employee development, financial management, and customer service leadership. Unlike the Store Manager in Training position, this role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail manager or supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct activities of the store crew.
• Communicate information to store crew and supervisors openly and in a timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Support the Store Manager in overall store leadership and operations, including policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership.
• Maintain an engaged and productive store team through strong leadership, initiative, and leading by example.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED