Operations Manager

Glydways • Atlanta, GA

28d • Onsite

About The Position

The Operations Support Manager is the on-site local lead for the ATL ATN Pilot Project, responsible for overseeing day-to-day operational delivery from construction through pilot revenue service. This role bridges project delivery and operations — coordinating with the general contractor and subcontractors during construction, leading field commissioning and testing activities, and standing up the ATL operations organization for pilot launch. The ideal candidate is an outgoing, people-forward leader equally comfortable managing construction-phase field coordination and building the operational team and culture that will carry the project into service.

Requirements

• Strong background in field operations, or transit operations — rail, BRT, airport operations, or complex transportation systems preferred.
• Local Atlanta-area candidate; must be available on-site throughout construction, testing, and pilot phases.
• Demonstrated ability to own and manage operational KPIs; data-driven approach to performance tracking and reporting.
• Experience managing hourly, part-time, or intern-level staff; comfortable building and leading early-stage teams.
• Outgoing, engaging, and people-forward personality.
• Hands-on experience in commissioning, field integration, and system troubleshooting preferred.
• Familiarity with system safety, reliability engineering, operational testing practices, and incident management.
• Demonstrated success working across diverse internal technical teams and external contractors.
• Excellent verbal and written communication skills; comfortable presenting to leadership and stakeholders.

Nice To Haves

• PE or PMP certification is highly desired.
• Experience with the Atlanta transit market or similar operating environments is a plus.

Responsibilities

• Overseeing day-to-day operational delivery from construction through pilot revenue service.
• Coordinating with the general contractor and subcontractors during construction.
• Leading field commissioning and testing activities.
• Standing up the ATL operations organization for pilot launch.
• Managing construction-phase field coordination.
• Building the operational team and culture.
• Representing the project positively with riders, stakeholders, and community members at public-facing events and pilot launches.
• Working across diverse internal technical teams and external contractors.
• Presenting to leadership and stakeholders.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed