Operations Manager
About The Position
The Operations Manager supports the Area General Manager in overseeing hotel operations, including staff management, guest experience, daily operations, and coordination across Front Desk, Housekeeping, and Maintenance. The role contributes to revenue generation and helps maintain a positive public image for the hotel. It requires an active, visible presence on the property and leadership across departments, rather than a solely administrative or department-specific focus. The Operations Manager participates in a rotating on-call leadership schedule to provide managerial coverage and address guest needs and operational issues outside regular business hours. This is an evolving role in a growing, multi-property company that calls for adaptability, proactive problem-solving, accountability, and continuous improvement.
Requirements
- Prior experience in hospitality or retail; supervisory experience is preferred.
- Strong leadership and team-building skills to motivate and develop staff.
- Excellent communication and interpersonal skills for interacting with guests and staff.
- Problem-solving ability to address guest issues and operational challenges.
- Proficiency in hotel management systems and software.
- Knowledge of local regulations and hospitality standards.
- Ability to work in varying temperatures.
- Openness to a flexible schedule, including weekends, nights, and holidays, and participation in an on-call rotation.
Nice To Haves
- Prior supervisory experience in hospitality or retail.
Responsibilities
- Oversee daily operations across Front Desk, Housekeeping, and Maintenance to ensure smooth service delivery.
- Ensure consistent guest service aligned with brand standards across all touch points.
- Serve as the primary contact for escalated guest concerns and service recovery.
- Maintain a strong on-property presence, especially during peak operational periods.
- Support a seamless guest experience across hotel departments.
- Provide support to the Front Desk and other departments during peak times, call-offs, or coverage gaps.
- Participate in a rotating on-call schedule to address guest needs, operational issues, and after-hours support.
- Respond to guest inquiries, provide local recommendations, and help resolve issues across departments.
- Hire, train, coach, and develop team members across multiple hotel departments.
- Create and manage schedules aligned with business demand and labor targets.
- Foster a positive, accountable, high-performance culture across departments.
- Conduct regular check-ins, feedback sessions, and performance management conversations.
- Support cross-department training initiatives to improve team flexibility.
- Monitor daily operational performance, labor efficiency, and departmental productivity.
- Support management of budgets, forecasting, and cost-control initiatives.
- Align operational decisions with revenue goals and profitability targets.
- Identify opportunities to improve efficiency and reduce waste across departments.
- Implement and maintain standard operating procedures for daily hotel operations.
- Ensure compliance with health, safety, and regulatory requirements.
- Use property management systems, scheduling tools, and reporting platforms effectively.
- Continuously improve operational processes for efficiency, scalability, and consistency.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
