Operations Manager

FIRSTCALL MECHANICAL GROUP LLC•Boston, MA

27d•$150,000 - $190,000•Onsite

About The Position

LC Anderson, a commercial HVACR company based in Boston and partnered with FirstCall Mechanical, is seeking a Projects Operations Manager to own the branch’s project book from the estimating handoff through job close. This is a hands-on operating role responsible for project revenue, gross margin, and work in progress across quoted, modernization, and construction work. The role reports to the Branch President and works closely with estimating, service operations, and finance. The manager establishes a defensible baseline for every job before release to the field, oversees job-cost and WIP reviews, leads the project management team, and coordinates schedules and resources across concurrent projects. The position also has responsibility for site safety, change orders and claims, purchasing and subcontractors, customer relationships during delivery, and timely project closeout, billing, and retainage collection. Success during the first six to twelve months includes maintaining weekly estimates at completion with named owners, running a reliable monthly WIP review, ensuring projects have fully loaded labor costs before bidding or release, actively working underbillings and unapproved change orders, balancing PM workloads and establishing development plans, and delivering the branch’s project gross-margin plan. Estimate reviews are required on projects over $100K.

Requirements

At least 10 years of experience in commercial mechanical, HVAC, or building-systems project delivery, with progressive leadership responsibility.
Direct experience leading a project management team and accountability for a project book and its gross margin.
Fluency in job cost, work in progress, percentage of completion, and estimate at completion, including the ability to explain margin movements without finance assistance.
Strong command of the estimating-to-execution handoff, buyout, change-order management, and closeout.
Demonstrated ownership of field safety on active job sites.
Comfort operating in a structured, accountable, professionally managed environment with disciplined reporting.

Nice To Haves

Experience with BuildOps, Procore, or a comparable project and job-cost platform.
Self-perform mechanical, sheet metal, controls, or electrical background.
Experience with design-build and plan-and-spec delivery, including CAD and BIM coordination.
Construction management, mechanical engineering, or a trade-to-management career path.

Responsibilities

Own revenue, gross margin, and work in progress for all quoted, modernization, and construction work at the branch.
Own the estimate-to-execution handoff and ensure each job has an agreed baseline and fully loaded labor cost before release to the field.
Run monthly job-cost and WIP reviews, including estimates at completion, costs to complete, billing position, and written explanations for changes.
Identify, age, and work underbillings and unapproved change orders before job close.
Lead the project management team, including assignments, workload balance, standards of practice, and development paths for PMs and assistant PMs.
Build and recruit the project management bench.
Own schedule and resource planning, including manpower loading across jobs, coordination with service operations when field labor is shared, and realistic completion dates.
Own safety on project sites through site-specific plans, toolbox talks, subcontractor compliance, and incident follow-through.
Manage change orders and claims by identifying scope changes early, pricing them, obtaining approval before work is performed, and protecting the branch’s documentation and retainage position.
Own purchasing and subcontractor performance, including buyout against the estimate, vendor and subcontractor accountability, and material flow.
Carry customer relationships through project delivery as the branch’s operational contact for owners, general contractors, and engineers.
Close jobs on schedule, including punch work, closeout documentation, final billing, and retainage collection.
Ensure active jobs have current estimates at completion, named owners, and weekly updates.
Conduct estimate reviews on projects over $100K.

Benefits

Competitive weekly pay.
Comprehensive healthcare coverage, including medical, dental, and vision, with some plans fully company-paid.
401(k) retirement savings plan with a 5% match.
Life insurance and short- and long-term disability coverage.
Up to four weeks of paid time off.
Nine paid holidays plus Veterans Day for veterans.
Company-sponsored education and career advancement programs, including FirstCall Academy, LEAP, and the FirstCall Progression Program.
$2,500 referral bonus per referral.
Company vehicle or allowance.
Mobile phone or phone allowance.
Uniforms and work boot allowances.