Operations Manager

CVS Health•Plantation, FL

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team, responsible for supporting the Store Manager in the overall leadership and strategic operation of the store. The role drives store execution and performance while building consumer loyalty through excellent customer service. Under the Store Manager’s supervision, the Operations Manager maintains an engaged and productive team through strong leadership, initiative, and leading by example. Areas of support include store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The Operations Manager leads and supervises store crew activities, communicates with crew and supervisors, and supports the Store Manager with plans to improve operations and service. The role also assists customers with questions, problems, and complaints, and promotes CVS’s customer service culture by greeting customers, offering help, and thanking them. This is a full-time position with an anticipated schedule of 40 hours per week. A flexible schedule is required, including some early morning, overnight, and weekend shifts, overtime as needed, and responses to urgent store issues. The typical pay range is $20.00–$34.00 per hour. The role is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Deductive reasoning ability.
Advanced analytical skills and computer skills.
Advanced communication skills.
Leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Support the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store.
Drive store execution and performance while building consumer loyalty through excellent customer service.
Maintain an engaged and productive store team through strong leadership, initiative, and leading by example.
Support overall store management, supervision, policy implementation, sales and inventory management, employee staffing, training and development, and financial management.
Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew and supervisors in an open and timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Work a flexible schedule that may include early morning, overnight, and weekend shifts; work overtime as needed; and respond to urgent store issues.