Operations Manager
About The Position
MV Transportation is seeking an Operations Manager for a proposed business to support and oversee daily university shuttle operations, provide direction to assigned operating locations, and ensure delivery of annual business plans. The role controls daily transportation contract operations in compliance with contracting-agency policies and company procedures. The Operations Manager manages on-time performance, driver availability, call center functions, and customer relations. The position also supports safety and training programs, maintains client relationships, reviews operational metrics, conducts departmental audits, and participates in location labor and employee-relations activities.
Requirements
- One to three years of management experience in a similar-sized paratransit or shuttle operations environment.
- Must be able to work independently.
- Strong written and verbal communication skills.
- Knowledge of contractual obligations.
- Knowledge of company policies.
Nice To Haves
- Exposure to university shuttle operations.
- Experience in scheduling, personnel management, and training.
- Experience managing a fast-paced environment.
Responsibilities
- Manage on-time performance and driver availability.
- Manage all call center functions.
- Manage customer relations through direct contact and outreach programs.
- Identify, select, train, and mentor location staff.
- Communicate frequently and effectively with location staff and support team members.
- Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
- Contribute to maintaining the division’s safety culture.
- Maintain routine client contact to meet or exceed expectations.
- Assist with conducting periodic departmental audits.
- Review key operational metrics daily, weekly, and monthly.
- Implement, promote, and adhere to company policies and procedures.
- Participate in location labor and employee-relations activities.
- Control daily transportation contract operations in compliance with contracting-agency policies and company procedures.
- Provide direction to assigned operating locations and help ensure delivery of annual business plans.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
