Operations Manager

CVS Health•Detroit, MI

8d•$19 - $29

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team. Under the supervision of the Store Manager, this role supports the store’s overall leadership and strategic operation, drives store execution and performance, and builds consumer loyalty through excellent customer service. The Operations Manager helps maintain an engaged and productive store team through strong leadership, initiative, and leading by example. The role supports overall store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. Candidates whose short-term goal is to become a CVS Store Manager are directed to apply for Store Manager in Training openings.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent (preferred but not required).

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support the store’s overall management and operations, including policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.