Operations Manager

Mothership Coffee • Las Vegas/Henderson, NV

2d

About The Position

Mothership Coffee Roasters is a Las Vegas specialty coffee company with seven cafés, a commissary, a roastery, and retail, online, wholesale, catering, and events operations. The Operations Manager is a new senior role with responsibility for the commissary and catering and events operations, including their performance and financial results, and coordination with the roastery. The Commissary Manager, Event Logistics Lead, Repair & Maintenance Tech, and delivery team report to this position. The Operations Manager partners with the Head Roaster, who retains day-to-day authority over roasting.

The role oversees operational execution and profitability through budgets and P&L ownership, inventory and cost control, production and fulfillment, event logistics, billing, vendor compliance, team development, and scalable operating systems. Sales owns catering and event sales, proposals, and Brew Event Orders; the Operations Manager ensures orders are supplied and executed successfully and invoices are paid on time.

Requirements

• At least 5 years of experience in F&B operations, such as commissary, catering, events, roastery, or hospitality, including hands-on logistics management.
• Proven experience managing and coaching teams, including department leads, and collaborating across functions.
• Experience owning a P&L, managing food and labor budgets, tracking COGS and waste KPIs, and handling end-to-end inventory and basic invoicing and collections workflows.
• Ability to build scalable SOPs, solve fast-moving on-site problems, and improve operating margins.
• Proficiency with Google Workspace, Slack, and Asana.
• Valid driver’s license and willingness to travel between sites.
• Ability to lift up to 50 lbs, stand for extended periods, and work flexible hours, including early mornings, evenings, and weekends.
• Current Food Handler card required.
• ServSafe Food Protection Manager certification; the company will sponsor certification upon hire.

Nice To Haves

• Experience with Square, QuickBooks, and inventory systems.
• Background in specialty coffee roasting, commercial baking, or high-volume commissary production.
• Familiarity with Coupa, enterprise vendor portals, and tax-exempt documentation.
• Experience navigating compliance and load-in standards at major convention centers and resort venues.

Responsibilities

• Oversee commissary operations and ensure full, on-time fulfillment for cafés, wholesale, and catering accounts; manage COGS, labor budgets, waste, and quality standards.
• Coordinate with the Head Roaster to align coffee and cold-brew production and staging with event and retail demand.
• Review and operationalize Banquet Event Orders for drop-off and full-service events, including verification timelines, venue coordination, and post-event reporting.
• Direct warehouse staging, fleet routes, vehicle inspections, and delivery schedules.
• Own commissary and catering/events budgets and P&L; track margins, manage end-to-end inventory systems, and implement cost-saving initiatives.
• Manage post-event billing within 48 hours, oversee accounts-receivable escalations, and maintain compliance in enterprise client portals.
• Manage and develop the Commissary Manager, Event Logistics Lead, Maintenance Tech, and delivery staff; foster cross-training and bench strength.
• Establish scalable SOPs, operational dashboards, and cross-functional handoffs.
• Collaborate with Sales and executive leadership to ensure new revenue streams are operationally viable and profitable.
• Ensure final BEOs are distributed to the roastery 72 hours before events and confirm event coffee supply and fulfillment timing.
• Issue event invoices within 48 hours and follow up on collections at Day 15 and Day 30.

Benefits

• Medical, dental, and vision coverage for full-time employees.
• Employee discount.
• Launchpad Program with skills development resources, mentor connections, an internal growth pathway, and a supportive community.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed