Operations Manager

Owens & Minor • Ashland, VA

3d • $110,000

About The Position

The Operations Manager coordinates and leads Distribution Center operations, including outbound operations, warehousing, shipping, delivery, customer quality, and product inventory accuracy, in alignment with company service and cost objectives. The role directs PM operations within a small or medium-sized Distribution Center, or multiple functions within a large Distribution Center.

The Operations Manager leads teammates and supervisors, supports performance and development, and works with Operations leadership to improve Distribution Center metrics and financial performance. The role oversees expenses, customer service, implementation of new customers, adherence to operating procedures, and achievement of safety, quality, productivity, and turnover targets. It also monitors operational performance, drives root-cause analysis and continuous improvement, oversees talent succession planning, and ensures compliance with applicable regulatory requirements. Where required by licensing and compliance laws, the manager serves as the Distribution Center’s Designated Representative.

The position is scheduled Monday through Friday, with a 12 p.m. or 1 p.m. start. The anticipated salary is up to $110,000, plus an annual incentive bonus of up to 10%. Actual compensation may vary based on job-related factors including experience, skills, education, and location.

Requirements

• Bachelor’s degree.
• At least 9 years of professional supply chain or warehouse operations experience.
• In-depth knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices.
• Strong financial acumen, including prior profit and loss responsibilities.
• Ability to work quickly and effectively in a matrix environment.
• Demonstrated leadership and people-management skills, including the ability to lead, coach, and mentor teammates at all levels.
• Team-building skills and the ability to motivate and direct the work of others.
• Exceptional customer relationship skills.
• Excellent communication and interpersonal skills, including the ability to influence senior-level management.
• Strong planning and organizational skills, with the ability to direct large, complex initiatives across a broad network and ensure completion.
• Ability to analyze and draw conclusions, apply continuous improvement methodologies, and standardize processes across multiple sites and functions.
• Ability to lead and drive change among peers and direct reports.

Nice To Haves

• Supply chain or warehouse operations experience in the healthcare, medical, or medical-device industry.
• Previous supervisory, leadership, planning, communication, organization, and people-motivation experience.
• Relevant combinations of education and experience that meet the stated requirements.

Responsibilities

• Direct PM operations and teammates within a small or medium-sized Distribution Center, or manage multiple functions within a large Distribution Center.
• Provide proactive feedback and coaching to Operations Supervisors; provide teammate performance feedback and initiate corrective action when needed.
• Work with Operations leadership to develop and execute initiatives that improve Distribution Center metrics and financial performance.
• Review and approve appropriate Distribution Center or functional expenses and make capital recommendations as appropriate.
• Lead achievement of key performance indicators for safety, quality, productivity, and turnover.
• Oversee customer service for the Distribution Center or functions, resolving issues involving service quality, pick, pack and ship requirements, and deliveries; coordinate with local Account Management and Corporate Operations as needed.
• Implement new customer conversions at the Distribution Center to ensure successful implementation of new business.
• Enforce adherence to company standard operating procedures and work instructions for warehouse management and transportation.
• Monitor and report operational performance, using root-cause analysis to improve teammate relations, customer quality, and operational efficiency.
• Oversee succession planning and identify, attract, develop, coach, and retain talent.
• Ensure compliance with regulatory requirements concerning scheduled drugs, hazardous materials, merchandise dating, storage, and reporting agencies such as DOL, DEA, FDA, and OSHA.
• Act as the Designated Representative for the Distribution Center where required by licensing and compliance laws or regulations.

Benefits

• Medical, dental, and vision plans begin on the first day of employment for full-time teammates.
• Educational assistance for eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-paid life insurance and disability coverage.
• Voluntary supplemental insurance programs, including supplemental life, hospitalization, and critical illness coverage.
• Adoption assistance, fertility benefits through the medical plan, and parental leave.
• Health Savings Account and 401(k) programs, along with other voluntary benefits.
• Paid sick days, short-term leave, holidays, vacation days, personal days, and other leave, including parental leave.
• Teammate Assistance Program, Calm Health, cancer resource services, and discount programs at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager