Operations Manager

CVS Health • Portland, OR

24d

About The Position

The Operations Manager is a member of the Store Management team at CVS/pharmacy and helps people on their path to better health by driving store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through strong leadership, initiative, and leading by example. The position supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager.

The Operations Manager leads and supervises store crew activities, communicates with crew and supervisors, supports operational and service improvement plans, and assists customers with questions, problems, and complaints. The role promotes the CVS customer service culture by greeting customers, offering help, and thanking them. The schedule is full-time and flexible, with some early morning, overnight, and weekend shifts; overtime and responding to urgent store issues may be required. The anticipated schedule is 40 hours per week.

The typical pay range is $21.80–$35.80 per hour. The actual offer depends on factors such as experience, education, and geography. This full-time position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues when they arise.

Nice To Haves

• Experience as a retail manager or supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct activities of the store’s crew.
• Communicate information to store crew and supervisors openly and in a timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with their questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Support overall store management, supervision, and policy implementation.
• Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.
• Maintain an engaged and productive store team through strong leadership, initiative, and leading by example.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED