Operations Manager
About The Position
The Operations Manager is a member of the Store Management team at CVS/pharmacy. Under the supervision of the Store Manager, this role drives store execution and performance, builds consumer loyalty through excellent customer service, and helps maintain an engaged and productive store team through strong leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the total leadership and strategic operation of the store, including overall management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The position is full-time, with 40 anticipated weekly hours. The role requires a flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The typical pay range is $21.00–$35.00 per hour, depending on factors including experience, education, and geography.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent issues at the store.
Nice To Haves
- Experience as a retail manager or supervisor.
- High school diploma or equivalent is preferred but not required.
Responsibilities
- Lead others and work effectively with store crews.
- Supervise, assign, and direct activities of the store’s crew.
- Communicate information to store crew and supervisors openly and in a timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service culture by greeting customers, offering help, and thanking them.
- Support overall store management, supervision, and policy implementation.
- Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
