Operations Manager

EchoStar•Marysville, WA

21d

About The Position

The Operations Manager leads an In Home Services team consisting of two Field Service Managers, one inventory support staff member, and approximately 18 technicians serving customers in local and remote areas. The role develops leaders, guides daily operations, and ensures the team has the resources needed to deliver safe, reliable service. The manager improves team performance, builds a strong team, and supports employee growth while delivering customer service. The role oversees operational performance across customer satisfaction, job completion, productivity, sales, and service quality. It includes balancing staffing and schedules with customer demand, keeping tools, equipment, and inventory ready, and using performance data and AI tools to identify opportunities, solve recurring problems, and simplify daily work. The position is part of EchoStar’s In-Home Services field organization, which manages field operations and technicians across nearly 100 facilities nationwide.

Requirements

At least two years of experience leading site operations or field service teams, including managing daily work and employee performance.
Experience developing leaders through regular coaching, honest feedback, and clear expectations that help them grow and take ownership.
Strong planning and problem-solving skills, including balancing staffing, schedules, and resources as business needs change.
Ability to turn performance data into action and use AI tools to support analysis, planning, and communication.
Clear communication and sound judgment.
Willingness to spend time in the field, understand challenges, and follow through on solutions.

Nice To Haves

A bachelor's degree from a four-year college or university is strongly preferred.

Responsibilities

Develop Field Service Managers through coaching, feedback, clear expectations, and support for employee growth and future opportunities.
Drive customer satisfaction, job completion, productivity, sales, and service quality through clear priorities and consistent follow-through.
Build a culture of safety, teamwork, and accountability.
Align staffing and schedules with customer demand.
Ensure tools, equipment, and inventory are ready for local and remote technicians.
Use performance data and AI tools to identify opportunities, analyze issues, and simplify daily work.
Lead daily operations and manage employee performance.
Spend time in the field to understand challenges and follow through on solutions.