Operations Manager

F McConnell and Sons•New Haven, IN

18d

About The Position

The Operations Manager oversees distribution operations, including warehouse, transportation, and facilities. The role is responsible for improving operational performance, productivity, efficiency, and profitability by implementing effective methods and strategies. This is an exempt position reporting to the President and CEO. The Operations Manager executes and optimizes warehouse and transportation functions, drives cost containment, develops standard operating procedures, manages staffing and budgets, and establishes performance expectations and accountability. The role ensures goods are stored, inventoried, and delivered in accordance with company policy and service standards, while maintaining regulatory compliance and safe operations. It also manages property and asset maintenance, contracted services, team development, and adoption of operational best practices and technology.

Requirements

10 or more years of operational experience, including 7 or more years of managerial experience.
Thorough knowledge of operations management.
Strong written and verbal communication skills.
Excellent leadership and management skills.
Strong knowledge of Windows, Microsoft Office, Word, and Excel.
Proven ability to motivate teams and manage conflict.
Ability to provide feedback and develop other leaders.
Flexibility to work nights and/or overnight shifts regularly.
The role requires prolonged sitting typical of an office environment, occasional bending, stooping, kneeling, and crouching when assessing facilities or equipment, frequent reaching with hands and arms, and occasional lifting or exerting force up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
The work involves exposure to moving equipment typical of a warehouse environment and may require frequent evening work.

Nice To Haves

Bachelor’s degree from a four-year college or equivalent experience is preferred.
Warehouse management system (WMS) experience is preferred.

Responsibilities

Execute and optimize warehouse and transportation functions and drive cost-containment initiatives.
Create standard operating procedures to support business scaling and expansion.
Set expectations for supervisors, measure performance, provide feedback, and maintain accountability for individual and team performance.
Ensure goods are properly stored, inventoried, and delivered according to corporate policy and customer-service levels.
Establish operational staffing levels and monitor their implementation.
Monitor customer order accuracy and delivery commitments to ensure company standards are met.
Develop and implement procedures addressing DOT, OSHA, and other governmental regulations; ensure staff compliance with company policies and government regulations.
Manage property operations to protect and maintain asset value, including preventive, ongoing, and anticipated maintenance and repair programs.
Implement hazard controls and team safety practices and ensure compliance with local codes and regulations.
Select contracted services as needed and monitor performance against scopes of work and contractual agreements.
Benchmark best practices and technology affecting functional areas and promote their use across operations.
Develop and submit the operating budget and oversee the approved budget to support its attainment.
Develop the team through cross-training and career progression.
Promote teamwork and line-driven accountability.
Perform other duties as assigned.