Operations Manager

Brookshire's•Mamou, LA

20d•Onsite

About The Position

The Operations Manager provides oversight across all areas of the store and assists the Store Director in operating a convenient, friendly, and clean shopping experience. The role leads and guides Service Specialists and provides training as needed. Work is generally performed in a retail store, with occasional exposure to extreme cold or heat, wet or slippery conditions, outdoor weather, and cleaning agents. Noise levels are quiet to moderate.

Requirements

High school diploma or GED required.
At least 18 years of age required; partners must be at least 21 to drive for Company business under the BGC Business Driver Policy.
Two or more years of related experience, or an equivalent combination of experience and/or higher education, required.
TABC/LACT/AATC certification required.
Food Handler certification required.
Fuel Operator C training required.
Manager Food Safety certification required.
Anti-Money Laundering (AML) certification required.
HIPAA certification required.
Intermediate knowledge of retail grocery store operations and cash registers.
Basic knowledge of Workforce Management (WFM), SAP for reporting, anti-money laundering regulations, and on-site fuel station procedures.
Basic mathematical skills and ability to count and calculate for cash handling and sales transactions.
Ability to lead and motivate others and communicate effectively in writing and verbally with customers and partners.
Ability to multitask in a fast-paced environment; organize, prioritize, and manage time; and maintain confidentiality regarding sensitive information.
Ability to perform basic Microsoft Office functions and learn new technology systems, methods, and processes.
Ability to safely work with sharp objects such as knives and box cutters; operate a manual or electric pallet jack; safely operate and maintain department equipment; and use precision hand tools.
Ability to work flexible schedules, including nights, weekends, and holidays.
Remain attentive to potential hazards and remedy them or place appropriate warning signs or devices as soon as reasonably possible; report hazards that cannot be immediately remedied to a supervisor.
Continuously use close and distance vision, depth perception, or the ability to focus; and continuously stand or walk.
Frequently talk and hear; use hands for reaching, touching, or handling; push, pull, maneuver, or lift objects up to 40 pounds; and bend, kneel, or squat.
Occasionally perform fine finger movements, push, pull, maneuver, or lift objects up to 65 pounds, and climb, balance, stoop, or crawl.

Responsibilities

Carry out management responsibilities, including interviewing, hiring, training and developing partners; planning, assigning and directing work; appraising performance; rewarding and disciplining partners; scheduling; addressing complaints; and resolving problems.
Review historical data to predict future sales from advertisements and promotions.
Manage inventory using item management processes to maintain satisfactory in-stock levels.
Review profit and loss, sales, shrink, and labor data; provide verbal or written summaries to upper management about related issues.
Check inventory on trucks, unload products, and ensure accuracy of inventory, product ordering, and associated paperwork.
Open or close the store as assigned and ensure proper procedures are followed.
Inspect products for quality control and food safety standards, and follow governmental product-origin labeling requirements.
Prepare, make, and verify store deposits and change orders.
Balance register tills and stay current on tender policies and procedures for checks, credit, debit, coupons, EBT, WIC, AML, and other tenders.
Notify the Store Director of opportunities to improve processes efficiently.
Verify pricing accuracy through communication with operations support and use of handheld scanners.
Maintain a clean, safe, and sanitary working and shopping environment by following Company safety procedures.
Maintain a friendly, customer-service-oriented attitude by greeting customers, answering questions, and responding to complaints.
Assist customers with locating and selecting products.
Attend work as required.