Operations Manager
About The Position
The Operations Manager is a member of the CVS/pharmacy Store Management team. Under the supervision of the Store Manager, this role supports the total leadership and strategic operation of the store, driving store execution and performance, building customer loyalty, and providing excellent customer service. The Operations Manager helps maintain an engaged and productive store team through leadership, initiative, and leading by example. The position supports overall store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. Unlike the Store Manager in Training role, this position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. This is a full-time position with an anticipated 40 hours per week. The role requires a flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent issues at the store.
Nice To Haves
- Experience as a retail manager or supervisor.
- High school diploma or equivalent preferred, but not required.
Responsibilities
- Lead others and work effectively with store crews.
- Supervise, assign, and direct activities of the store crew.
- Communicate information to store crew and supervisors openly and in a timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service culture by greeting customers, offering help, and thanking them.
- Support overall store management, supervision, and policy implementation.
- Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
