Operations Manager

Loomis • Tampa, FL

2d

About The Position

The Operations Manager oversees route, dispatch, vault, and terminal operations through their respective managers and supervisors. The role coordinates vehicle and equipment maintenance, controls operational costs, and promotes employee, vehicle, facility, and cargo safety and security through training, monitoring, and policy enforcement. It also supports customer service, responds to customer inquiries and complaints, manages overtime and vacation schedules, and plans operations to meet branch goals.

The position delivers training to licensed armed driver/guards and terminal employees who operate or support armored transportation routes. It oversees safety and security related to ATM machines and establishes cooperative relationships with local, state, and federal law enforcement agencies. The Operations Manager maintains compliance with DOT, OSHA, and EPA regulatory statutes and should have basic knowledge of Transit Vault, coin vault, and CMS.

The position is bonus eligible up to 25% annually based on individual and company performance. Salary is commensurate with skill set, experience, and competency in similar roles. As part of the qualification process, candidates must successfully complete a Human Performance Evaluation covering specified lifting, carrying, pushing/pulling, repetitive coupling, and climbing tasks.

Requirements

• Logistics or transportation experience is required.
• Basic knowledge of Transit Vault, coin vault, and CMS.
• Successfully complete the required Human Performance Evaluation, including specified lifting, carrying, pushing/pulling, repetitive coupling, and climbing tests.

Nice To Haves

• 3–5 years of leadership experience.
• College education or military experience.
• 1–2 years of safety and security experience.

Responsibilities

• Recruit, interview, test, select, and train operations personnel.
• Train, develop, and evaluate the performance of operations supervisors.
• Oversee and coordinate route, dispatch, vault, and terminal operations through respective managers and supervisors.
• Oversee and coordinate maintenance of vehicles, forklifts, and other equipment, ensuring preventive maintenance and repairs are completed in a timely manner.
• Control operational costs.
• Promote the safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.
• Protect cargo and terminal security through training, monitoring, and enforcement of policies and procedures.
• Investigate accidents and process required paperwork.
• Develop and maintain customer service capabilities among operations staff.
• Respond to customer inquiries and complaints.
• Control overtime, monitor employee vacation schedules, and maintain effective and efficient route, terminal, and vault operations.
• Conduct short- and long-range operational planning to meet branch goals.
• Deliver training to licensed armed driver/guards and terminal employees who operate or support armored transportation routes.
• Oversee safety and security aspects of the highly sensitive environment relating to ATM machines.
• Establish and maintain cooperative relationships with local, state, and federal law enforcement agencies throughout the area and surrounding cities.
• Maintain company compliance with DOT, OSHA, and EPA regulatory statutes.

Benefits

• Annual bonus eligibility up to 25%, based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed