Operations Manager

PDS Health•Blaine, MN

21d•$30 - $40

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the Operations Manager Development Program, with support from a direct supervisor through structured coursework, practical on-the-job application, and development meetings. The role is expected to progress to independent dental-office management within 4–6 months after timely completion of the program. Upon completion of the training program, the role becomes salaried. The OMT helps lead office operations and team development in partnership with the Owner Dentist. The role supports a positive patient experience, financial performance, staff development, regulatory compliance, and consistent application of company policies and operational practices. It involves travel between assigned offices, which may be planned or unplanned and subject to change.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with a motor vehicle record check at hire, or have reliable alternate transportation that permits required timely travel between multiple offices.
Travel to multiple offices per day as required; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using information that may be vague or limited, multitask in a fast-paced and sometimes ambiguous environment, and prioritize with limited direction.
Ability to read and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulators, vendors, and other business community members.
Ability to draw valid conclusions, exercise sound judgment under pressure, and interpret and apply policies and procedures.
Ability to apply mathematical concepts, including probability, statistical inference, fractions, percentages, ratios, and proportions, to practical situations.
Personal responsibility, ability to work with others and accept direction, commitment to educational advancement, and flexibility to adapt processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Strong organizational skills and a systematic approach to assignments; ability to clarify confusion and bring order to complex situations.
Strong problem identification, analysis, and problem-solving skills; detail-oriented, organized, process-focused, self-motivated, proactive, and patient-focused.
Ability to create presentations and deliver them effectively.
Able to perform the described physical activities, including sitting, standing, walking, keyboarding, handling materials, reaching, seeing, talking, and hearing; frequently lift or carry materials typically weighing less than 40 pounds and occasionally stoop, kneel, bend, or crouch.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices, and learn to create an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain team members who are a good fit.
Investigate and resolve staff and patient issues using timely, effective, logical, and creative solutions.
Execute the PDS Operational Model in partnership with the Owner Dentist to meet office imperatives.
Drive year-over-year revenue and profit growth.
Manage expenses to meet monthly goals and budget.
Follow cash-management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Lead, coach, and mentor team members and identify and implement improvement opportunities.
Maintain commitments and open communication with direct supervisors, raising concerns early and developing trust-based relationships.
Maintain a professional appearance and demeanor, and treat others professionally and respectfully.
Develop proficiency with people-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office team members and developing the team.
Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that support improved team-member development outcomes.