SRP Operations Manager
About The Position
The Operations Manager oversees daily operational activities across installation, service, and field operations. This role ensures projects are executed efficiently, teams are properly staffed and trained, and operational goals related to revenue, quality, and customer satisfaction are achieved. The Operations Manager works with sales, project management, and executive leadership to align project execution, field operations, and shared company resources, supporting on-time, on-budget work that meets company and regulatory standards. This is a full-time, exempt position supporting projects throughout the state of Hawaii. Compensation starts at $140,000+ depending on experience (DOE).
Requirements
- High school diploma or equivalent required.
- At least 7 years of experience in Fire & Security, construction, or a related technical field.
- 3–5 years of experience managing field operations, supervisors, or technical teams.
- Proficiency in project management software, scheduling systems, and Microsoft Office Suite.
- Strong leadership, communication, and organizational skills.
- Ability to coordinate across departments and lead large field teams.
- Ability to lift or carry equipment and tools that may exceed 40 pounds when necessary.
- Maintain applicable state or local licenses as required.
- Adhere to OSHA regulations and company safety policies.
- Valid driver’s license and ability to meet Company minimum driving standards.
- Ability to travel within the state of Hawaii to support all branch projects.
Nice To Haves
- Bachelor’s degree in business, Engineering, Construction Management, or a related discipline preferred.
Responsibilities
- Oversee daily operations for installation and service teams, ensuring projects are completed on schedule and within budget.
- Lead operational planning, including workforce scheduling, technician capacity management, and project prioritization.
- Manage supervisors and field teams, providing leadership, training, and performance management to support productivity and quality standards.
- Provide leadership and oversight to Project Managers to align materials, labor, and scheduling with project timelines; ensure accurate and timely billing, proper project documentation, Schedule of Values management, submittal coordination, and adherence to contractual and operational standards.
- Monitor operational metrics, including labor utilization, project margins, service response times, and customer satisfaction.
- Ensure compliance with safety standards, OSHA regulations, and company policies across operational activities.
- Identify operational inefficiencies and implement process improvements to enhance productivity and reduce costs.
- Provide regular operational updates and performance reporting to executive leadership.
- Travel within the state of Hawaii to support all branch projects.
- Perform other duties as assigned.
Benefits
- Full benefits package, including health, dental, and eye insurance.
- Short-term disability and life insurance.
- 401(k) savings plan.
- Paid time off benefits.
- Training and opportunities for growth and development.
- Pet insurance.
- Team-oriented workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
