Etch SRP New Product Introduction Instructor

Applied Materials•Austin, TX

11d•$84,000 - $115,500

About The Position

The Etch SRP New Product Introduction Instructor delivers specialized and customized technical training in-house and at customer sites, including classroom and laboratory activities. The role maintains product knowledge, prepares and updates technical courses and documentation, supports training-system functionality and safety, and helps customers and colleagues develop technical capability. It also supports new product introduction activities with Engineering and Manufacturing, including first chamber builds and final testing, and develops procedures, best-known methods, and technical materials. The instructor may lead project teams, mentor other instructors, contribute to customer relationships and training opportunities, and travel domestically and internationally. Training may take place on an off shift or on weekends as assigned.

Requirements

Demonstrated conceptual and practical expertise in the discipline and basic knowledge of related disciplines.
Knowledge of best practices and how the role integrates with other areas, plus awareness of competitors and market differentiators.
Ability to solve complex problems, take new perspectives on existing solutions, and exercise judgment using multiple information sources.
Ability to explain difficult or sensitive information and build consensus.
Ability to work within broad guidelines and policies while impacting customer, operational, project, or service activities across related teams.
Ability to present and practice safety procedures.
Ability to travel domestically and internationally; travel is listed as 10%.

Responsibilities

Present specialized or customized technical training in-house and at customer sites, managing classroom and lab activities to meet course objectives.
Present and practice safety procedures during training; ensure training systems have required safety retrofits and can support course objectives.
Maintain product technical knowledge, prepare and present product courses, disseminate new information to staff, and complete or establish certifications across platforms and processes.
Certify and mentor other instructors and colleagues; coach them in class delivery, technical development, and certification.
Improve technical documentation with Technical Publications and System Business Units; create or augment documentation where released materials have gaps.
Evaluate instructor performance, train others in standard course development and Instructional System Design, and approve course designs.
Provide technical expertise and troubleshooting support for system repairs.
Inform customers about available technical training courses and products, assist with customer relationships and sales of training-related products, and relay customer issues and needs to identify future training opportunities.
Manage projects of diverse scope and complexity and direct project team members.
Support Engineering at alpha sites or on engineering tools, review ECOs, and communicate information to the field.
Support GPS in generating documents.
Develop new procedures and Best Known Methods.
Work with Engineering and Manufacturing on first chamber builds and participate in New Product final testing.
Develop technical materials by observing technical activities, interviewing personnel, studying technical documents, and reviewing published materials; recommend revisions as needed.
Communicate with business units to obtain current product information for course updates and represent the technical training organization at divisional meetings.
Anticipate, prevent, and resolve customer satisfaction issues.