Etch SRP New Product Introduction Instructor

Applied Materials • Austin, TX

9d

About The Position

Applied Materials is hiring an Etch SRP New Product Introduction Instructor to develop and deliver technical training for specialized or customized courses, both in-house and at customer sites. The role includes domestic and international travel, managing classroom and laboratory activities, maintaining product knowledge, supporting instructor and employee certifications, and ensuring training systems meet course and safety requirements.

The instructor develops and improves course materials and technical documentation, supports course design and approval, evaluates instructor performance, and coaches other instructors. The position also provides technical expertise and troubleshooting support, builds customer relationships, identifies training opportunities, and manages projects involving engineering, manufacturing, and field teams.

For new product introduction, the instructor supports engineering at alpha sites and on engineering tools, reviews engineering change orders, communicates updates to the field, supports GPS documentation, develops procedures and Best Known Methods, participates in first chamber builds and new product final testing, and creates technical materials by studying documentation and observing and interviewing technical personnel.

Requirements

• Demonstrated conceptual and practical expertise in the instructor's own discipline and basic knowledge of related disciplines.
• Knowledge of best practices and how the area integrates with others, along with awareness of competitors and market differentiators.
• Ability to act as a resource for less experienced colleagues and potentially lead small projects with manageable risks and resource needs.
• Ability to solve complex problems, take a new perspective on existing solutions, and exercise judgment using multiple sources of information.
• Ability to impact customer, operational, project, or service activities across the team and related teams while working within broad guidelines and policies.
• Interpersonal skills to explain difficult or sensitive information and build consensus.
• Ability to travel domestically and internationally; travel is listed as 10% of the time.

Responsibilities

• Present specialized and customized technical training in-house and at customer sites, including domestic and international locations.
• Manage classroom and laboratory activities to fulfill course objectives, present and practice safety procedures, and train on off shifts or weekends when assigned.
• Maintain product technical knowledge, prepare and present defined product courses, disseminate new information to staff, and complete and support certifications.
• Establish new certification requirements and actively certify others.
• Work with Technical Publications and System Business Units to improve technical documentation, create or augment materials to address gaps, and support course design approval.
• Evaluate instructor performance and train others in the standard course development process and Instructional System Design (ISD).
• Provide technical expertise and troubleshooting to assist with system repairs, ensure training systems support course objectives, and ensure required safety retrofits are installed.
• Inform customers about available training courses and products, help build customer relationships, support sales of technical training products, and provide input on customer needs and issues.
• Coach and mentor other instructors in class delivery, technical development, and certification, and anticipate, prevent, and resolve customer satisfaction issues.
• Manage multiple projects of diverse scope and complexity and direct project team members.
• Support Engineering at alpha sites or on engineering tools, review ECOs, and communicate information to the field.
• Support GPS documentation generation; develop procedures and Best Known Methods; participate in first chamber builds and new product final testing with Engineering and Manufacturing.
• Develop technical materials by observing technical activities, interviewing personnel, studying technical documentation, and reviewing published materials for needed revisions.
• Communicate with Business Units to obtain current product information for course updates and represent the technical training organization at divisional meetings.

Benefits

• Comprehensive benefits package
• Potential eligibility for a bonus program
• Potential eligibility for a stock award program
• Supportive work culture that encourages learning, development, and career growth
• Programs and support for employee health and wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed