SRP Lead Installation Technician (Maui)
About The Position
The Lead Installation Technician installs, programs, tests, commissions, troubleshoots, and services access control, CCTV, intercom, and intrusion alarm systems, including fire alarm control panel tie-ins. The role also designs small intrusion alarm systems and leads on-site execution of small and mid-size projects from preparation through closeout, ensuring work meets specifications, schedules, safety standards, and customer expectations. The technician coordinates daily crew assignments and job-site activities, trains and mentors installation technicians, and serves as the field point of contact for customers and project partners. The role includes service calls, preventive maintenance, documentation, system testing, customer walkthroughs, and participation in an after-hours on-call rotation. Work is generally Monday through Friday, with additional hours as needed, and may involve travel to neighboring islands.
Requirements
- High school diploma or GED equivalency.
- At least 5–8 years of hands-on experience installing or servicing security systems, including wiring and programming intrusion control panels.
- Demonstrated leadership and/or mentoring experience.
- Ability to maintain professional customer relationships and promote the Company culture.
- Must hold OSHA 10 certification or obtain it within 90 days of hire.
- Basic computer skills.
- Strong problem-solving skills.
- Valid Hawaii driver’s license and clean driving record.
- Ability to pass a criminal background check and drug screening.
- Ability to meet the physical demands of the role, including climbing ladders, operating aerial lifts, working at heights, and lifting up to 75 pounds.
- Ability to work in attics, crawl spaces, and outdoor conditions.
- Ability to work on active construction sites, in occupied buildings, and in secured government facilities while following site access rules.
- Must participate in the on-call rotation for after-hours, weekend, and holiday service.
Nice To Haves
- Technical or vocational training in electronics or low-voltage systems.
- OSHA 30 certification.
- Verkada, VideoEdge, Victor, Axis, or similar certifications.
- Experience with Sedona or a comparable service management system.
Responsibilities
- Lead assigned installation projects from site preparation through closeout, ensuring work meets specifications, schedules, and safety standards.
- Perform system and acceptance testing and customer walkthroughs at project closeout.
- Install, program, test, commission, and troubleshoot access control, CCTV, intercom, and intrusion systems on small and mid-size projects.
- Design small intrusion alarm systems.
- Read and work from CAD drawings, blueprints, floor plans, riser diagrams, and manufacturer documentation.
- Install, route, terminate, and label low-voltage cabling to applicable standards.
- Perform service calls, troubleshooting, and preventive maintenance, including after-hours and on-call response.
- Complete work orders and service tickets with appropriate documentation, including zone legends, as-built drawings, test and inspection reports, material usage, and system configurations.
- Coordinate daily work with Project Managers, electricians, general contractors, and other trades on new construction and retrofit projects.
- Assign crew work, sequence job-site activities, and monitor progress.
- Review crew workmanship, labeling, and documentation before closeout; correct field issues or escalate them to the Project Manager.
- Lead daily tailgate safety talks, model safe work practices, and stop unsafe work until it can be performed safely.
- Ensure work complies with applicable codes, safety regulations, and customer site rules, including fall protection, ladder, lift, and PPE requirements.
- Report job progress, material needs, crew hours, and crew availability to the Project Manager.
- Onboard, train, and mentor installation technicians on installation methods, programming, documentation, safety protocols, and workmanship standards.
- Provide the Project Manager with input on technician skills, training needs, and conduct or performance concerns; may participate in technical interviews for field candidates.
- Serve as the day-to-day customer contact for scheduling and site coordination, communicating job status, access needs, and issues.
- Recommend improvements to installation standards, field procedures, and documentation.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off and paid holidays.
- Flexible Spending Accounts.
- Company-paid short-term disability insurance.
- Company-paid life insurance.
- 401(k) savings plan with company match.
- Pet insurance.
- Employee Assistance Program.
- Employee Referral Program.
- Paid training and professional development.
- Opportunities for career advancement and increased responsibility.
- Supportive team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
