Lead Installation Technician

Kastle Systems•Charlotte, NC

About The Position

The Lead Installation Technician installs, tests, troubleshoots, and repairs security systems at customer sites, including access control, intercom, phone, and IP video systems. The role works directly with clients, client representatives, contractors, and Kastle personnel to deliver successful service and repair solutions. The Lead Technician ensures service orders are completed accurately and on time, and that work meets or exceeds client expectations. The position also oversees assigned team members, coaches them on installation procedures and quality standards, maintains vehicles, tools, equipment, and inventory, and keeps customer building keys secure. The technician stays current on Kastle services, technology, processes, and procedures.

Requirements

At least 5 years of successful experience installing access-control, video, or other related electronic systems.
Mechanical aptitude and thorough knowledge of hand and power tools.
Strong electronics knowledge or background, including AC/DC theory, series and parallel circuits, and open/close loops.
Ability and knowledge to use digital volt meters.
Knowledge of serial communication, including RS232 and RS485.
Basic knowledge of IP, Ethernet, networking protocols, and Cat5 technologies.
Professional construction experience and knowledge of door hardware, electric and mechanical locking devices, and building codes pertaining to construction, fire, and electrical systems.

Nice To Haves

Technical school certificate.

Responsibilities

Install, test, and troubleshoot new CCTV, access control, and security systems.
Ensure systems are installed properly and on time in accordance with Kastle procedures and quality-control standards.
Provide feedback about potential barriers to timely project execution, such as construction delays or changes.
Communicate with managers and/or the Project Manager to resolve discrepancies or issues.
Provide regular progress updates to stakeholders.
Provide accurate documentation for completed work.
Document inventory control and maintain appropriate inventory for vehicles and projects; participate in end-of-year and interim inventory counts.
Maintain assigned company-owned vehicles, tools, equipment, and individual tool issue.
Oversee the behavior and performance of assigned team members.
Coach assigned team members on Kastle installation procedures and quality-control standards, and report issues to department managers.
Maintain and protect keys to customer buildings.
Communicate as necessary with customers, customer representatives, contractors, and Kastle staff to install and test equipment.
Stay current and knowledgeable about Kastle services, technology, and internal processes and procedures.