Lead Installation Technician

ITW•Newark, NJ

2d•$40 - $54

About The Position

Hobart Service, an Illinois Tool Works Company, provides commercial food equipment service solutions and has more than 1,700 associates nationwide. The Lead Installation Technician manages installation opportunities and projects from initial site survey and quoting through scheduling, execution, startup, and final pricing. The role works with customers, dispatchers, branch personnel, and leadership to plan and deliver installations safely, on schedule, and to customer satisfaction. It also requires maintaining equipment and vehicle knowledge, communicating Hobart Service offerings, and following company policies and installation procedures. The position has no direct or indirect supervisory responsibilities. The role is based in office and customer facilities, including commercial kitchens, and involves travel up to 50% of the time. Work may expose the employee to noise, heat, cold, slippery, wet, and dirty conditions. The schedule is based on normal business hours but requires flexibility, with early mornings, evenings, weekends, and extended hours—including nights or weekends—as needed. Compensation is $40.00–$54.20 per hour, depending on qualifications and experience.

Requirements

High school diploma or GED.
Two years of formal technical training and at least ten years of related experience.
Equipment installation or similar experience.
PC knowledge and familiarity with Microsoft applications.
Ability to read and interpret standard service manuals, installation manuals, and mechanical diagrams.
Basic math skills, including calculations, percentages, and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand business safety guidelines and approach responsibilities with an emphasis on safety, efficiency, and quality.
Ability to prioritize regular workload, special tasks, and concurrent projects and complete work accurately and efficiently within established time frames.
Ability to multitask, including site visits, quote preparation, and leading an installation crew.
Oral communication skills with people inside and outside the organization, along with crisis and conflict resolution skills.
Ability to self-motivate, take direction from management, and adjust priorities quickly.
Ability to commit to extended work hours when necessary to meet goals.
Ability to lift up to 75 pounds with or without assistance; climb up to 10 feet using an A-frame ladder; and occasionally access roofs using extension or fixed ladders greater than 20 feet.
Ability to walk extensively, approximately 3–5 miles per day, and drive extensively, approximately 5–6 hours per day.
Ability to kneel, squat, bend, push, and pull; work in varied positions and tight or confined spaces; operate motor vehicles or heavy equipment such as a forklift; and operate machinery and power tools.

Nice To Haves

Five or more years of installation experience in commercial equipment.
Mechanical or electrical experience.
Associate degree.
Experience installing and removing commercial cooking and/or refrigeration equipment.
Prior experience using Microsoft Dynamics 365 CRM.
Industry certification.

Responsibilities

Enter and manage installation opportunities in CRM to develop accurate monthly forecasts.
Conduct site installation surveys to gather feasibility and planning information, and document execution plans in CRM.
Produce scopes of work and customer-facing installation quotes in CRM.
Coordinate installation schedules with dispatchers and branch personnel in Microsoft Field Service, meeting customer promise dates.
Execute installations according to the scope of work, customer expectations, and applicable safety manuals and programs.
Follow the installation playbook from arrival of the machine at the customer site through successful startup and departure.
Manage the installation request inbox.
Manage schedules and completion dates in CRM and communicate project information to customers and branch leadership.
Update final pricing in CRM opportunities to support branch and organizational financial objectives.
Maintain current knowledge of the organization, industry, and equipment.
Communicate Hobart Service value propositions to customers and discuss future service products after the new machine warranty expires.
Maintain vehicles and handle installation material-handling equipment properly.
Follow the safe driving policy and other applicable company policies, including safety policies.
Read and interpret service manuals, installation manuals, mechanical diagrams, and safety guidelines.
Compile and summarize data for supervisors or branch managers to support customer-focused strategies and sales leads.
Perform visual safety inspections of vehicles and equipment, report defects, and take defective items out of service until repaired or replaced.
Prioritize regular work, special tasks, and concurrent projects; manage site visits, quotes, and installation crews; and adjust priorities as needed.
Communicate installation updates to customers in a timely manner and resolve crises or conflicts.
Perform other duties as assigned.