Operations Manager

Metropolis Technologies • New York, NY

4d • $75,000 - $82,000

About The Position

The Operations Manager oversees parking facility operations, focusing on client satisfaction, staffing, safety, financial performance, vendor needs, accounting, and maintenance. The role leads and develops a diverse team, ensures parking, security, cash-control, and OSHA procedures are followed, and seeks ways to improve operations and profitability.

Requirements

• Ability to lead, manage, and motivate a diverse group of team members.
• Strong commitment to customer experience and client satisfaction, including finding unique ways to solve problems.
• Ability to react and problem-solve quickly.
• Experience using computer applications and systems, such as Microsoft Office Suite, and ability to learn internal computer programs.
• Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.
• Employees at this location must be vaccinated against COVID-19 as a condition of employment, subject to valid medical or religious accommodation.

Nice To Haves

• Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

• Resolve client requests and concerns efficiently and communicate proactively with clients about operational improvements.
• Hire, develop, train, and supervise a diverse team; determine staffing levels needed to perform duties and deliver a superior customer experience.
• Ensure proper parking, security, and cash-control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash-control procedures, expense reviews, and budget management.
• Identify the location’s procurement and vendor service needs.
• Perform general accounting duties, including accounts payable, payroll, and petty cash.
• Monitor facility maintenance and cleanliness standards.
• Monitor and review damage claims and recommend and implement safety improvements to prevent similar claims.
• Implement policies and procedures to ensure compliance with OSHA laws.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed