Operations Manager

Waste Management, Inc. (WM) • Norcross, GA

7d

About The Position

The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and managing the performance of all drivers and helpers. The role establishes and maintains positive relationships with frontline employees and spends most of the day in the field with them. The position also supports safe and consistent route operations, employee development, regulatory recordkeeping, and customer-site safety evaluation.

Requirements

• Associate’s degree from an accredited institution, or a high school diploma from an accredited institution and two years of relevant work experience.
• At least 18 years of age.
• Legally eligible to work in the country where the position is located.
• Valid driver’s license upon hire.

Nice To Haves

• Successful completion of the WM Operations Manager Trainee program.

Responsibilities

• Ensure new frontline employees have the tools, instruction, and feedback needed to perform their daily duties successfully.
• Meet with new frontline employees daily to support consistent communication and onboarding.
• Provide timely and consistent touchpoints with frontline employees.
• Review best practices regularly to enhance daily performance.
• Understand and support progress toward frontline employees’ career goals.
• Identify improvement opportunities and collaborate with frontline employees to support continued success.
• Practice coaching conversations and seek feedback on them.
• Lead by example and make safety practices paramount for each employee.
• Teach and develop employees’ understanding of the WM Way.
• Conduct root cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
• Document and maintain records required by regulatory agencies, such as the Department of Transportation.
• Review and audit route-operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation
• Paid holidays
• Personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree