Operations Manager

Capstone Logistics, LLC • Ada, OK

2d

About The Position

The Operations Manager leads the daily management of a warehouse crew at a site providing unloading services for a client. The role is responsible for running the site with safety and efficiency as priorities, meeting customer needs, managing staff and schedules, and overseeing daily operational, financial, reporting, and payroll processes. The job description notes that responsibilities may be modified and expanded over time.

Requirements

• At least 3 years of management and leadership experience in an industrial setting.
• Ability to train, coach, and mentor warehouse associates.
• Strong organizational and prioritization skills.
• Ability to perform multiple tasks simultaneously.
• Ability to make decisions, solve problems, prioritize assignments, and direct a workforce in a changing warehouse environment.
• Ability to manage budgets, read and interpret P&L statements, and prepare related management reports.
• Intermediate PC skills, including knowledge of Excel, Word, Outlook, and PowerPoint.
• Aptitude for estimating rates and performing mental addition and subtraction while multitasking.
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven experience providing high levels of customer service to internal and external customers.
• Flexibility with shift start times and days worked, including weekends and holidays.
• Ability to walk and stand for extended periods.
• Ability to lift up to 75 lbs.

Nice To Haves

• Warehousing, logistics, supply chain, or third-party experience is preferred.
• A BS/BA degree or an associate degree with equivalent experience is a plus but is not required.
• A college degree is a plus.

Responsibilities

• Negotiate rates with common carrier representatives.
• Run the site with safety and efficiency as priorities.
• Write and balance daily bank deposits.
• Create daily work logs and transmit them to corporate.
• Audit daily labor and billing reports.
• Ensure customer needs are met each day.
• Document and resolve customer service or associate issues daily.
• Ensure associates follow policies and work rules, including safety rules.
• Hold weekly safety meetings and ensure associate participation.
• Assist in managing site and departmental budgets.
• Schedule associate shifts based on customer requirements.
• Interview, hire, and train new associates.
• Supervise timely and accurate data entry for all services performed.
• Complete daily closeout, including cash balancing, data uploads, and payroll record administration according to policies and standard operating procedures.
• Supervise warehouse employees, including hiring, training, and termination.

Benefits

• Benefits after 30 days, including major medical, dental, vision, life, short-term disability, long-term disability, and 401(k).
• Quarterly incentive based on operational performance.
• Salary commensurate with education, experience, and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed