Operations Manager

Chewy•Jessup, PA

10d

About The Position

Chewy is recruiting an Operations Manager for a fulfillment center. This hands-on leader builds and maintains relationships with hourly associates, managers, carrier partners, vendors, other fulfillment center teams, and company departments. The role calls for someone comfortable with ambiguity and change who enjoys working through operational details to drive daily improvements. The Operations Manager leads inbound and outbound fulfillment center activities across two shifts, including receiving, picking, packing, and shipping. The role guides a safe and healthy outbound work environment, directs warehouse supervisory personnel to meet operational objectives, and ensures customer orders are fulfilled on time while maintaining strong shipment quality and cost performance. The position leads Area Managers and Operations Leads, drives planning and forecasting, and develops improvement plans by sourcing ideas from Area Managers. It also includes mentoring and developing Area Managers, sharing standard processes across shifts and the network, fostering a positive and adaptable team culture, and driving continuous improvement in safety, quality, cost, delivery, and warehouse capabilities. The Operations Manager uses the site's Warehouse Management System to optimize order fulfillment and provide insights that improve system effectiveness.

Requirements

Bachelor's degree or equivalent experience.
At least 5 years of management experience in fulfillment center or warehouse operations.
At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment.
At least 4 years of demonstrated experience positively managing large groups of hourly employees.
Experience building or improving inventory management, order management, and warehouse management systems and processes.
Passion for working in a start-up environment with significant ambiguity and change.
Strong project management and continuous improvement skills.
Metrics-driven approach.
Customer-service focus and desire to go above and beyond to satisfy customer needs.
Effective communication and leadership skills with employees, direct reports, cross-functional teams, and executive leadership.
Demonstrated ability to adapt quickly and drive results using data.
High levels of integrity and ethics.
Flexibility to work weekends.
Ability to travel, as the position may require travel.

Nice To Haves

Retail or e-commerce experience is preferred.
E-commerce experience.
Lean Six Sigma certification and/or experience, or Green Belt certification.

Responsibilities

Lead inbound and outbound fulfillment center activities, including receiving, picking, packing, and shipping, across two shifts.
Help provide a healthy and safe work environment for associates on the outbound team.
Direct warehouse supervisory personnel to meet objectives, fulfill customer orders on time, maintain high on-time shipment performance, and reduce shipment defects.
Ensure operational Key Performance Indicators are on target, including warehouse misses, on-time shipments, shipment defects, aged tasks, production levels per hour, and cost per order line.
Engage and lead a team of Area Managers and Operations Leads.
Drive planning and forecasting.
Source and advance ideas with Area Managers and incorporate them into improvement plans for the functional area.
Mentor, train, and develop Area Managers for career progression and learning.
Develop and share standard processes across shifts and the network.
Build a positive team environment that encourages employees to guide and motivate change, adapt to the dynamic business, and focus on customer experience.
Drive continuous improvement in safety, quality, cost, and delivery while expanding warehouse capabilities.
Use the site Warehouse Management System to optimize detailed order fulfillment and provide operational insights to improve system effectiveness.