Operations Manager

CVS Health • Danville, PA

10d • Onsite

About The Position

The Operations Manager is a member of the store management team and helps fulfill CVS Health’s purpose of supporting people on their path to better health. The role drives store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, the Operations Manager helps maintain an engaged and productive store team through leadership, initiative, and leading by example.

The position supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. Unlike the Store Manager in Training position, this role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

This is a part-time position with anticipated weekly hours of 24. The schedule is flexible and may include early morning, overnight, and weekend shifts. Overtime may be needed, and the employee may need to respond to urgent issues at the store. The typical pay range is $18.00–$28.00 per hour; the actual offer depends on factors such as experience, education, and geography.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, work overtime as needed, and respond to urgent store issues.
• High school diploma or equivalent preferred but not required.

Nice To Haves

• Experience as a retail manager or supervisor.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct activities of the store’s crew.
• Communicate information to store crew and supervisors openly and in a timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Support the Store Manager in store management, supervision, policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources, depending on hours worked and eligibility.
• Employee discounts, depending on hours worked and eligibility.
• Access to certain voluntary benefits, depending on hours worked and eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED