Operations Manager

HEI Hotels and Resorts•Rockville, MD

12d

About The Position

EVEN Hotel Rockville is seeking a hands-on, results-driven Operations Manager to oversee daily hotel operations, with a primary focus on Restaurant and Food & Beverage Operations, Engineering and Maintenance, Front Desk, and Guest Services. The manager ensures smooth departmental operations, exceptional guest satisfaction, effective team leadership, and strong financial performance. Responsibilities include managing operating expenses, controlling labor costs, overseeing payroll, maintaining hotel standards, and coordinating departments to deliver a consistent guest experience. The role also ensures guest service standards meet client and guest expectations and HEI Standards of Product and Service.

Requirements

Previous experience in hotel operations, hospitality management, or a related leadership role.
Strong experience in restaurant or Food & Beverage operations.
Working knowledge of hotel Front Desk operations and guest service standards.
Experience coordinating engineering, facilities, or maintenance operations.
Demonstrated ability to manage operating expenses, labor budgets, and payroll processes.
Strong understanding of employee scheduling, timekeeping, and overtime management.
Excellent leadership, communication, organization, and problem-solving skills.
Ability to analyze financial reports and identify opportunities to improve profitability.
Proficiency with hotel management systems, timekeeping platforms, payroll systems, and Microsoft Office.
Ability to work flexible hours, including weekends and holidays, as business needs require.

Responsibilities

Oversee daily restaurant operations, including service standards, food quality, cleanliness, staffing, scheduling, expenses, inventory, food safety, employee training, sales, and guest satisfaction.
Oversee engineering and maintenance operations, preventive maintenance, work orders, building systems, repair costs, vendor services, inspections, and compliance with safety and building requirements.
Support and oversee Front Desk operations, including check-in, check-out, reservations, billing, guest requests, cash handling, shift handovers, service recovery, and employee coaching.
Monitor hotel operating expenses, budgets, invoices, purchasing, vendor contracts, departmental spending, financial reports, and budget variances; implement and track cost-saving initiatives.
Oversee payroll preparation and timekeeping accuracy; monitor hours, overtime, attendance, paid leave, staffing schedules, labor costs, productivity, and compliance with wage and hour laws and company policies.
Lead, coach, and support supervisors and frontline employees; set expectations and goals; conduct meetings; and assist with recruiting, onboarding, training, performance evaluations, and employee development.
Monitor daily hotel operations and compliance with procedures and brand standards; inspect guest rooms, public areas, restaurant facilities, and back-of-house spaces; coordinate with housekeeping and other departments on cleanliness and readiness.
Support hotel leadership with operational reports, budgets, forecasting, and performance improvement plans; ensure compliance with safety procedures, emergency plans, and applicable regulations.
Assist with special projects and perform other operational or job-related duties as assigned by the General Manager.