Operations Manager
About The Position
Peaden Air Conditioning, Plumbing & Electrical is hiring experienced Operations Managers to lead residential HVAC, plumbing, and electrical service and installation operations. The role is based in person in Fort Walton Beach, Panama City, or Pensacola, Florida. The Operations Manager leads and develops field teams, drives revenue and operational performance, improves key performance indicators, and ensures customer service, safety, and company standards. The position offers a $90,000–$110,000 annual base salary plus performance-based bonus opportunities, with potential career progression toward General Manager or senior operational leadership roles.
Requirements
- Proven management or operational leadership experience.
- Experience managing KPIs, revenue goals, and team performance.
- Strong coaching, communication, and problem-solving skills.
- Ability to lead field-based teams and drive measurable results.
- Valid driver's license with an acceptable driving record.
- Ability to complete required pre-employment screening.
Nice To Haves
- Residential HVAC, plumbing, electrical, or home services experience.
- Experience with ServiceTitan or similar field service software.
Responsibilities
- Lead, coach, and develop service technicians, installers, and frontline leaders.
- Drive revenue, profitability, productivity, and operational performance.
- Monitor and improve KPIs, including average ticket, conversion rates, technician efficiency, and customer satisfaction.
- Conduct ride-alongs, performance reviews, team meetings, and ongoing training.
- Partner with dispatch to improve scheduling, technician utilization, and operational efficiency.
- Establish clear expectations, maintain accountability, and build a high-performing team culture.
- Recruit, train, and retain top talent while developing future leaders.
- Identify operational challenges and implement solutions that improve results.
- Ensure exceptional customer service, safety, and company standards.
Benefits
- Performance-based bonus opportunities.
- Company vehicle and fuel card.
- Medical, dental, and vision insurance.
- Company-paid life and long-term disability insurance.
- 401(k) with company match.
- Paid time off starting day one and paid holidays.
- Paid parental leave.
- Company-provided technology.
- Leadership development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
