Operations Manager

Crossroads Courier•Las Vegas, NV

2d•Onsite

About The Position

Crossroads Courier is seeking an experienced, hands-on Operations Manager to lead their Las Vegas Division. This is a high-impact leadership role for someone who thrives in a fast-paced, 24/7 logistics environment and knows how to balance people, customers, operations, and financial performance. The Operations Manager will have overall responsibility for the day-to-day performance of the Las Vegas Division, leading and developing a team, managing operational and financial results, building strong client relationships, driving continuous improvement, and ensuring exceptional service delivery. The company culture is built around five core values: Customer First, Helping Others, Fun, Trustworthy, and Commitment to Excellence. The ideal candidate will naturally demonstrate these values and translate them into action.

Requirements

High school diploma or equivalent.
5+ years of experience in logistics, transportation, courier operations, or another fast-paced operational environment.
3+ years of management or leadership experience.
Experience managing a P&L, budget, and financial performance.
Strong analytical, data-driven, and problem-solving skills.
Demonstrated ability to improve processes, manage KPIs, and drive operational excellence.
Strong leadership and interpersonal skills, including the ability to coach employees, manage conflict, and communicate effectively at all levels.
Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and SharePoint, with the ability to quickly learn new technology and operational systems.
Ability to work a primarily Monday–Friday, 8:00 AM–5:00 PM schedule while remaining flexible for nights, weekends, holidays, and an on-call rotation as operational needs require.
Ability to travel as needed.
Valid driver’s license with a clean driving record.

Nice To Haves

Bachelor’s degree in Business, Operations, Logistics, Supply Chain Management, or a related field.
Experience in courier, last-mile delivery, transportation, or time-sensitive logistics operations.
Experience launching new client accounts or implementing new operational processes.

Responsibilities

Lead the Las Vegas Operation: Serve as the primary leader for the Las Vegas Division, ensuring alignment with company goals, policies, and operational standards. Develop and execute business plans that improve daily performance, efficiency, and division growth. Oversee day-to-day operations in a fast-paced courier and logistics environment. Ensure appropriate staffing, scheduling, and operational coverage to meet customer and business needs. Maintain a strong focus on safety, compliance, service quality, and operational reliability.
Lead and Develop People: Recruit, coach, mentor, and develop employees in partnership with Human Resources. Build a high-performance team culture centered on accountability, collaboration, and continuous improvement. Provide clear direction, set expectations, and hold team members accountable for results. Address employee relations and performance issues effectively and professionally.
Drive Financial Performance: Partner with the Regional Operations Manager on P&L management and financial performance. Manage budgets, control costs, and identify opportunities to improve profitability. Use operational and financial data to make informed decisions and drive results.
Deliver Exceptional Customer Service: Build and maintain strong relationships with clients and key stakeholders. Ensure customer commitments and service-level agreements (SLAs) are consistently met. Identify and resolve operational issues quickly while maintaining a customer-first mindset.
Improve and Grow the Business: Establish, monitor, and improve key performance indicators (KPIs). Analyze operational data to identify trends, inefficiencies, and opportunities for improvement. Lead process improvement initiatives that increase efficiency, service quality, and profitability. Oversee new business launches, including account implementation and operational integration. Manage CXT functions such as creating and maintaining rate charts, setting up new accounts, configuring routes, and scheduling recurring orders.
Be a Hands-On Leader: Step in when needed to support the operation and ensure customers receive their packages when promised. Flexibility to occasionally make deliveries or assist with operational needs. Perform other duties as assigned consistent with the responsibilities of the position.