Operations Manager

Crossroads Courier•Las Vegas, NV

34d•Onsite

About The Position

Crossroads Courier is hiring an experienced, hands-on Operations Manager to lead its Las Vegas Division. This high-impact leadership role is responsible for the division’s day-to-day performance in a fast-paced, 24/7 courier and logistics environment. The manager leads and develops a team, oversees operational and financial results, builds client relationships, drives continuous improvement, and ensures reliable, high-quality service. The Operations Manager serves as the primary leader for the division, aligning its work with company goals, policies, and operational standards. The role includes developing business plans, ensuring appropriate staffing and coverage, maintaining safety and compliance, managing budgets and costs, and using operational and financial data to improve results. The manager partners with the Regional Operations Manager on P&L and financial performance. The position builds customer relationships and ensures service-level commitments are met, leads process improvement and new business launches, and oversees CXT functions such as maintaining rate charts, setting up accounts, configuring routes, and scheduling recurring orders. It is an in-office role in Las Vegas, Nevada, with a primary Monday–Friday, 8:00 AM–5:00 PM schedule and flexibility for nights, weekends, holidays, and an on-call rotation as needed. The manager may occasionally make deliveries or provide other hands-on operational support.

Requirements

High school diploma or equivalent.
At least 5 years of experience in logistics, transportation, courier operations, or another fast-paced operational environment.
At least 3 years of management or leadership experience.
Experience managing a P&L, budget, and financial performance.
Strong analytical, data-driven, and problem-solving skills.
Demonstrated ability to improve processes, manage KPIs, and drive operational excellence.
Strong leadership and interpersonal skills, including the ability to coach employees, manage conflict, and communicate effectively at all levels.
Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and SharePoint, and ability to learn new technology and operational systems quickly.
Ability to work primarily Monday–Friday, 8:00 AM–5:00 PM, while remaining flexible for nights, weekends, holidays, and an on-call rotation as operational needs require.
Ability to travel as needed.
Valid driver’s license with a clean driving record.

Nice To Haves

Bachelor’s degree in Business, Operations, Logistics, Supply Chain Management, or a related field.
Experience in courier, last-mile delivery, transportation, or time-sensitive logistics operations.
Experience launching new client accounts or implementing new operational processes.

Responsibilities

Lead the Las Vegas Division and ensure alignment with company goals, policies, and operational standards.
Develop and execute business plans to improve daily performance, efficiency, and division growth.
Oversee day-to-day operations in a fast-paced courier and logistics environment.
Ensure appropriate staffing, scheduling, and operational coverage for customer and business needs.
Maintain safety, compliance, service quality, and operational reliability.
Recruit, coach, mentor, and develop employees in partnership with Human Resources.
Build a high-performance team culture centered on accountability, collaboration, and continuous improvement.
Set clear expectations, provide direction, and hold team members accountable for results.
Address employee relations and performance issues professionally and effectively.
Partner with the Regional Operations Manager on P&L management and financial performance.
Manage budgets, control costs, and identify opportunities to improve profitability.
Use operational and financial data to inform decisions and drive results.
Build and maintain strong relationships with clients and key stakeholders.
Ensure customer commitments and service-level agreements are consistently met.
Identify and resolve operational issues quickly while maintaining a customer-first mindset.
Establish, monitor, and improve key performance indicators.
Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.
Lead process improvement initiatives that increase efficiency, service quality, and profitability.
Oversee new business launches, including account implementation and operational integration.
Manage CXT functions, including creating and maintaining rate charts, setting up new accounts, configuring routes, and scheduling recurring orders.
Provide hands-on operational support when needed, including occasionally making deliveries.
Perform other duties as assigned consistent with the responsibilities of the position.