Operations Manager

MV Transportation•Selma, CA

25d

About The Position

MV Transportation is seeking an Operations Manager for a proposed business. The role provides support, leadership, and direction to an assigned operating location to ensure delivery of annual business plans. The Operations Manager controls the daily operation of the transportation contract, following contracting-agency policies and company procedures. The position manages operational performance, call center functions, customer relations, and location staff. It also supports safety and training programs, client relationships, audits, operational metrics, company policy implementation, and labor and employee relations activities.

Requirements

One to three years of management experience in a similarly sized paratransit environment.
Ability to work independently.
Strong written and verbal communication skills.
Knowledge of contractual obligations.
Knowledge of company policy to assess drivers’ activity consistently.

Nice To Haves

Experience in scheduling, personnel management, and training.
Trapeze experience.
Experience managing a fast-paced environment.

Responsibilities

Manage on-time performance and driver availability.
Manage all call center functions.
Manage customer relations through direct contact and outreach programs.
Identify, select, train, and mentor location staff.
Communicate frequently and effectively with location staff and support team members.
Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
Contribute to maintaining the division’s safety culture.
Maintain routine client contact to meet or exceed expectations.
Assist with periodic departmental audits.
Review key operational metrics daily, weekly, and monthly.
Implement, promote, and adhere to company policies and procedures.
Participate in location labor and employee relations activities.