Operations Manager

Jackson Pool Surfaces•Grandview, MO

23d•Hybrid

About The Position

Jackson Pool Surfaces is seeking an Operations Manager to oversee projects from contract through completion and coordinate clients, office staff, field teams, and vendors. The role manages project execution—including scheduling, dispatching, materials ordering, permitting, and client communication—and monitors project progress and operational performance. It also supports day-to-day financial and HR operations, promotes accountability and efficient workflows, and helps ensure compliance with company policies, licensing, permitting, and safety standards. This full-time, exempt position reports to the Owner. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; flexible scheduling may be available based on leadership decisions and business needs. Work is primarily onsite, with some remote work permitted as responsibilities allow. The position is based in an office environment and may also involve time in a warehouse or operational setting and walking between office, warehouse, and jobsite areas.

Requirements

At least 3 years of experience in operations, project management, construction, or business administration.
Experience coordinating projects, schedules, materials, vendors, and field teams.
Experience leading staff, delegating responsibilities, and promoting accountability.
Ability to support financial processes, including vendor invoices, expense documentation, billing, and accounts receivable follow-up.
Experience coordinating employee onboarding, offboarding, timekeeping, and routine HR administration.
Strong organizational, project coordination, problem-solving, and multitasking skills.
Experience working with clients and maintaining professional relationships.
Proficiency with business management systems, spreadsheets, CRM platforms, and reporting tools.
Comfort using and implementing workforce technologies.
Strong communication skills, attention to detail, and commitment to accuracy.
Ability to identify operational issues, improve workflows, and manage competing priorities.
Integrity, professionalism, reliability, and accountability.
Ability to sit or stand for extended periods, use a computer for prolonged durations, communicate effectively in person and by phone, and occasionally lift or move materials weighing approximately 25–30 pounds as needed.
Some walking between office, warehouse, and jobsite areas may be required.

Nice To Haves

Bachelor’s degree in Business, Operations, Construction Management, or a related field is preferred.

Responsibilities

Oversee projects from contract through completion, coordinating clients, office staff, field teams, and vendors.
Coordinate crew schedules, job assignments, and field logistics.
Ensure materials, permits, and approvals are ready before work begins.
Monitor project timelines, progress, budgets, and operational KPIs; identify variances and resolve issues.
Coordinate vendor invoices, receipts, expense documentation, billing information, accounts receivable follow-up, and other general financial tasks.
Coordinate day-to-day HR activities, including timekeeping, onboarding, offboarding, and employee documentation.
Lead administrative staff, delegate responsibilities, and promote accountability and consistent execution.
Oversee office workflows, project and job files, operational communications, and compliance records.
Coordinate sales-to-operations handoffs, ensuring project information is accurate and complete.
Serve as the primary operational contact for clients throughout the project lifecycle, providing timely communication and resolving issues.
Develop and maintain operational procedures, workflows, and tracking systems to improve efficiency and follow-through.
Ensure adherence to company policies, licensing, permitting, safety standards, and applicable regulatory requirements.
Identify operational risks, bottlenecks, and process gaps, and implement solutions.
Perform other responsibilities as assigned.