Operations Manager

CENTURY FIRE PROTECTION LLC • Duluth, GA

25d • Onsite

About The Position

Responsible for project management, vendor relations, supervision and the overall performance of the department or division. Provide technical and operational support, including proper pricing and scope of work definition for service agreement and service project opportunities. Provide technical support as needed to field contacts in sales and operations. Ensure competitive delivery capabilities and create implementation of strategies for cross-training and deploying field technical staff with a focus on service delivery efficiencies and customer satisfaction. Contribute to the growth through the development, rollout and support of value-add services, programs and tools in connection with the service side of the business. Coordinate between sales and design on code issues to insure timely submittals and to make sure that what is submitted is what was estimated and sold. Assist in the communications between the sales department, design department, and other staff. Ensure that field staff receive support when conflicting design, coordination, or potential change order issues arise. Review cost issues (labor cost actual versus labor cost estimate) for installation and notify appropriate parties.

Requirements

• High School Diploma or GED
• 5+ years related experience and/or training; or equivalent combination of education and experience.
• Strong working knowledge of NFPA code requirements for inspection, testing and maintenance of each of the listed systems and assets (NFPA17, NFPA17a, NFPA10, NFPA96, NFPA2001, NFPA72, NFPA25, etc.).
• Microsoft Office, Word & Excel.

Nice To Haves

• NICET Level II or III preferred.

Responsibilities

• Provide technical and operational support, including proper pricing and scope of work definition for service agreement and service project opportunities.
• Provide technical support as needed to field contacts in sales and operations.
• Ensure competitive delivery capabilities and create implementation of strategies for cross-training and deploying field technical staff with a focus on service delivery efficiencies and customer satisfaction.
• Contribute to the growth through the development, rollout and support of value-add services, programs and tools in connection with the service side of the business.
• Coordinate between sales and design on code issues to insure timely submittals and to make sure that what is submitted is what was estimated and sold.
• Assist in the communications between the sales department, design department, and other staff.
• Ensure that field staff receive support when conflicting design, coordination, or potential change order issues arise.
• Review cost issues (labor cost actual versus labor cost estimate) for installation and notify appropriate parties.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED