Operations Manager

Allied Universal • Atlanta, GA

11d

About The Position

Allied Universal is hiring an Operations Manager to lead the successful delivery of security services across assigned client sites. The role oversees frontline hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance. The Operations Manager serves as a support and escalation point for employees and clients, maintains contractual staffing levels, addresses performance concerns, promotes workforce stability, and builds strong client relationships. The position is based in Atlanta, Georgia, and pays an annual salary of $60,000.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company or personal vehicle for business purposes.
• At least three years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Work experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decisions.
• Meet any applicable state or local licensing requirements; licensing may be required before employment.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Manage the selection and placement of security professionals and first-line supervisors; create career development and performance improvement plans; assess low-performing employees for replacement, upgrade, or transfer.
• Make initial job offers and job transfers using company procedures, and manage and publish the weekly Open Post List and division or branch openings.
• Create, modify, and maintain post schedules in WinTeam to ensure coverage and contractual staffing requirements; manage overtime and maintain qualified flex staff for backfill.
• Maintain proactive contact with Security Professionals to support effective utilization, training, and readiness for placement.
• Review the weekly No Hours Report with branch Human Resources staff and disposition employees with no hours in accordance with company policies, ensuring no employee remains in that status beyond three weeks.
• Receive weekly timesheets, update schedules as needed, and run weekly payroll according to company procedures.
• Maintain accurate payroll records, resolve payroll discrepancies promptly, and communicate their status to affected employees.
• Follow timekeeping and meal and rest break policies, document required acknowledgements, and audit timekeeping records weekly.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items.
• Represent the company in unemployment and workers’ compensation proceedings, union meetings where applicable, state agency activities, depositions, and related liability matters.
• Conduct and document disciplinary and counseling sessions, follow up on issues, and initiate and complete procedures and documentation for voluntary and involuntary separations.
• Support employee morale and retention through proactive communication and timely problem resolution; apply hiring, counseling, disciplinary, and termination procedures consistently.
• Enforce post-specific policies and procedures through communication and training, using field training staff as needed.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED