Operations Manager

WM • Indian Trail, NC

3d

About The Position

The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and performance-managing drivers and helpers. The role establishes and maintains positive relationships with frontline employees, supports drivers as their first level of management, and spends most of the day in the field. The Operations Manager oversees a team of 15–20 drivers and spends 80% of their time in the field with the team. The role begins between 3 and 5 a.m.

The position operates in a mix of office and plant/field environments and routinely uses standard office equipment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

• Associate's degree (accredited), or a high school diploma (accredited) and two years of relevant work experience.
• Must be at least 18 years of age.
• Must be legally eligible to work in the country where the position is located.
• Valid driver's license upon hire.

Nice To Haves

• Successful completion of the WM Operations Manager Trainee program.

Responsibilities

• Provide frontline employees with the tools, instruction, and feedback needed to perform their daily duties successfully.
• Meet with new frontline employees daily to support onboarding and consistent communication.
• Provide timely, consistent touchpoints and regularly review best practices to improve daily performance.
• Understand and support frontline employees’ career goals and progress.
• Identify improvement opportunities and collaborate with frontline employees to support continued success.
• Practice coaching conversations and seek feedback on them.
• Model safety practices and teach employees the WM Way.
• Conduct root cause investigations for injuries and incidents, and ensure consistent discipline and retraining.
• Document and maintain records required by regulatory agencies, including the Department of Transportation.
• Review and audit route-operations documentation daily, such as DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
• Oversee a team of 15–20 drivers and spend 80% of working time in the field with the team.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation, holidays, and personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree